Avir at Tierra Este

Tierre Este Nursing and Rehabilitation The marketing director gave an excellent presentation to my family today. The facility is very new, spotless, and has a lovely charm to it. The decor is very welcoming and suitable for our region. Our appointment began with a tour of all the communal spaces. We visited multiple sitting spaces, a large dining room with a private gathering room, and craft rooms. There is also a quaint chapel for personal worship. After that, we walked down the corridor to see a semi-private room that was beautiful and well-appointed. The room has a closet, drawers, end tables, and a rolling desk/bed table. Unfortunately, there are no private rooms with private bathrooms. The semi-private room has one shared bathroom for the two patients. All facilities are in excellent condition and well-maintained. The professionalism of the staff was impressive. The average of nurse care provided was one nurse to 10 patients. There are onsite PT/OT facilities. Family members are never allowed to spend the night with the patient.

Scrolling through the reviews of others Im surprised. My sister was there since Monday not even 24hrs and she knew things were not going to go smoothly ,No walker available for her the Facility knew she was on her way and were not prepared someone did go on Saturday to confirm her stay is in Gym attire. Bad sign there. Let me back up a bit ,sorry warning it is going to be a long post ...she had knee surgery on Wednesday at a near by Hospital and was sent to this Facility by her Insurance because she needed to have a specific antibiotic that requires it to be given through a PIC in her arm which requires training someone at home plus her Insurance won't cover it all no way for her to pay out of pocket .Our mother is 88yrs old and her husband is an Army Vet with health problems himself.Her only opt was this place.. So she did talk to someone today Tuesday thwy tried to convince her to stay ... no pains meds no cancer meds REALLY,or other meds needs instructed by her Infectious Disease Dr since leaving the hospital. And yes it's true no one was able to assist her to the restroom.sahe can walk with assistance but she was labeled FALL RISK so whe didn't get up in fear of falling So she had accident in bed wouldn't commen sence be take the paciente before this occurred making your job "Nusre "easier She can hear the nurse staff walk back and for laughing and not looking in in the pacientes .. Long story short she signed herself Out and she wasn't the one who did that ,the lady next to her did the same thing ..Ok rant over she is finally home .. DON'T BRING YOUR LOVE ONE TO THIS FACILITY, IF YOUR ARE NOT EQUIPPED TO HANDLE PACIENTES WITH CARE AND RESPECT OR ARE UNSTAFFED CLOSE YOUR DOORS AND AVOID BEING SUED .TO THE ADDMINISTRACION AND STAFF THINK WOULD YOU WANT YOUR FAMILY MEMBER TO RECIVE THIS KIND OF SERVICE !!! Go had head and criticize any spelling mistakes lol I won't be affected

⭐⭐⭐⭐⭐ Highly Recommend Avir at Tierra Este** Our family is incredibly grateful for the care and compassion shown to my mother during her stay at Avir at Tierra Este over the past several months. This experience was made so much easier thanks to the amazing staff who supported us every step of the way. Candice and Alyssa were absolutely wonderful in helping with the setup, handling insurance matters, and guiding our family through what can be a very difficult and emotional process. Their patience, knowledge, and kindness truly made a difference. Sandra, the Activities Director, created such a happy, fun, and engaging environment that brought genuine joy to my mother. Alejandra, the Assistant Nursing Director, was exceptional in addressing all medical-related needs with professionalism and care, always making us feel confident that my mom was in great hands. The entire staff was professional, caring, kind, compassionate, and incredibly helpful around the clock. My mom is genuinely sad to be leaving, but it’s time for the next chapter of her therapy elsewhere. That alone speaks volumes about how special this place is. Our family will forever be thankful to Avir at Tierra Este for making my mother’s stay truly beyond fantastic. We highly recommend this facility to anyone in need of exceptional care and support. Thank you to the entire Avir at Tierra Este team, you will always have our gratitude.