AVIVA West Hartford

I was warned. On the day that we were moving my father in, a woman moving her loved one out, warned my mother, simply saying, "leave now. Do not leave your loved one here." We should have listened. I am a retired APRN and currently still hold my RN license. My dad was drugged without my knowledge as his Power of Attorney/Heathcare proxy), targeted, and neglected. I made a formal complaint against Aviva to the CT Department of Public Health and I just received the results, Nicole and her staff were found in to be in violation. He entered AVIVA a fully functional independent member of the community. Now he cannot put a pen to paper, cannot use his phone, and is in a diaper. While being drugged he was a zombie, sleeping all day and night and soiling himself. When the aides attempted to change and clean him he as so drugged that they couldn’t get him up to clean him so they just simply said, “he won’t let us change him”. We only found out about the medication because it was on the pharmacy bill. During this same time, he suffered 2 bouts of pneumonia requiring hospitalization and multiple UTIs. The nursing staff never did any medical assessments of my father when he was very ill, I was the one on every occasion that got my dad safely to the hospital. DO NOT entrust this staff with your loved one(s).

My dad has been at Aviva for a year. The staff has been very attentive and responsive whenever he has needed something. My mother also resided there before passing away. She too, received amazing care and that is the reason there was no other place for my dad other than Aviva. The reason I give them four stars instead of 5 is I believe they need to improve on their wait staff in the dining room. I have spoken with management and they have indicated they are working on the issue. Other than that, I highly recommend.

Aviva has been such a welcoming place for my Mom. The staff has been awesome from the moment we walked in. William took care of all the details to get settled. He was so patient and thorough showing me all the available rooms. Kevin was a huge help with furniture and maintenance to get my Mom’s place together. Also a huge shout out to Larry the van driver for getting her to Dr appointments. She has been truly happy there and has made some great friends. I knew it would be a perfect fit for her with all the music and fun trips, not to mention the beautiful building and proximity to things.