Brookdale Chatfield

My sister and I are in the process of relocating our parents and in-laws from Westchester, NY to the West Hartford area, and as such, we have been touring several communities. We stopped by Brookdale Chatfield with the intention of either receiving or scheduling a proper tour. At first impression, the facility presents well—modern, bright, and notably clean. The receptionist was gracious and professional, assuring us she would be with us shortly. While we waited, we observed her interacting with a resident with patience and genuine attentiveness. The café staff, too, appeared pleasant, smiling, and engaged in their duties. However, what ultimately informed our decision not to proceed was the conduct of the aides. Nearly all were wearing earpieces or visibly engaged with their cell phones. One aide passed directly by us, speaking loudly and laughing on what was unmistakably a personal call—hardly the level of discretion or professionalism one hopes to see in such an environment. Equally concerning was the lack of basic acknowledgment. Despite making eye contact with several staff members, not one offered a greeting or asked if we required assistance—particularly striking given that the receptionist was clearly occupied. In any community of this nature, aides are not incidental—they are the backbone of resident safety, care, and well-being. Their presence sets the tone far more than décor ever could. To observe such a visible lack of professionalism gives us significant pause when considering a forever home for our families. We are looking for a community where attentiveness, discretion, and a sense of responsibility are second nature—not optional. We have visited a number of other facilities in the area, and the contrast in staff presence and engagement was quite stark. Regrettably, this experience has led us to conclude that Brookdale Chatfield is not the right fit for our families.

I can't say enough good things about Brookdale Chatfield. From the moment my loved one moved in to the Assisted Living area, it was clear that the staff truly cares. The team is not only professional but warm, patient, and compassionate. They go above and beyond to make sure everyone feels at home, with personalized attention that really makes a difference in daily life. The caregivers are attentive, gentle, and always ready to provide any help needed, no matter how big or small. What's really impressive is how the staff takes the time to get to know each resident individually, building strong relationships that make the environment feel like family. Whether it's assisting with daily tasks, providing emotional support, or simply sharing a smile, you can tell the team genuinely loves what they do. The facility itself is always clean, comfortable, and beautifully maintained, creating a peaceful atmosphere that promotes both physical and emotional well-being. If you're looking for a place where your loved one will receive outstanding care and feel truly valued, I wholeheartedly recommend Brookdale Chatfield. It’s rare to find such a dedicated and caring group of people who treat residents with the utmost respect and kindness I am so thankful that my loved one lived here!

Both of my parents were in Brookdale Chatfield in independent living before my mom passed. After that my dad moved to assisted living and then to memory care. I can't say enough nice things about the staff at Brookdale. They were kind and respectful to my dad and always there to support me even as my dad entered hospice. They loved my dad and his sense of humor and were very supportive to me through the entire process. My dad passed in May of 2024 but I am so lucky he was able to spend his last few years in a place as nice as this. Thank you for everything.