Baptist Health Nursing and Rehabilitation Center

Google reviews

• K
  Katie Carhart a month ago

  My father was a resident at Baptist Health in Scotia for less than a year, and unfortunately, our experience was overwhelmingly negative. The facility consistently appeared understaffed, and the level of care reflected that. Staff were often inattentive, unprofessional, and communication was poor across the board. There was a noticeable lack of follow-through on even basic aspects of his care. On multiple occasions, our family had to ask staff to ensure our father was changed and not left sitting in soiled clothing. We repeatedly raised concerns about hydration after he was hospitalized for dehydration and UTIs, yet we still had to remind staff to follow through. Similarly, we had to ask multiple times for basic care plan items, such as applying lotion. Even more concerning, staff failed to notice obvious physical issues—including bruising, a swollen hand/arm, a missing pinky nail, and even missing teeth. These issues were only addressed after family members pointed them out. It was also troubling to hear staff openly complain about their jobs in front of residents and visiting families. This does not inspire confidence or reassurance for families who expect compassionate, attentive care for their loved ones. The food quality was extremely poor—often inedible—and far below expectations. During his stay, our father lost at least 30 pounds. We raised this concern repeatedly, yet the weight loss continued. Additionally, it seemed the facility encouraged reliance on wheelchairs rather than mobility. As a result, our father became significantly weaker and eventually lost the ability to properly extend his legs. That is not an acceptable quality of life. All of these concerns were brought to the attention of DOH. Overall, this was a deeply disappointing and distressing experience for both our father and our family. I cannot recommend Baptist Health based on the care he received.

• J
  Jennifer Wilkerson 11 months ago

  I hesitate to give even one star. The physical facility is a dump. The building common spaces smell awful. The food is disgusting and served cold. My mother required feeding and they simply placed food in front of her. And the nursing staff appeared unable to communicate to the aides and the nurses couldn't seem to follow their own care plan. An absolute abomination.

In the order Google returned them. Not verified by Caring Advisor.