Bienvivir All-Inclusive Senior Health

Google reviews

• C
  Cecilia Garcia 11 months ago

  Everyone is so helpful and attentive. My father is a client and receives services from them, from day care, medication, medical care, and transportation to and from doctors appointments and to the daycare facility. My father and my family are very pleased and grateful!

• I
  Isabel Gonzalez a year ago

  : Urgent Concern Regarding Los Abuelos Facility and Staff Conduct I want to document what happened today regarding my mother’s care at Los Abuelos. I placed a phone call to Los Abuelos to ask staff to be on the lookout for a letter from my mother. During the call, I attempted to speak with a woman named Julia. Instead of addressing my request, Julia spent nearly 20 minutes explaining what documents I would need for power of attorney and legal guardianship. She did not allow me to speak, despite my attempts to interject. I politely asked her to stop so I could save her time by explaining that we already have an attorney, and that I have held legal guardianship and power of attorney for my mother At that point, Julia hung up on me. I called back, but she did not answer. Following this, I received a call from someone named Audrey, who identified herself as being with Bienvivir. I do not know why someone from Bienvivir would contact me in this matter, as my mother is staying at Los Abuelos. While Audrey was polite, the entire sequence of events was highly unprofessional and raises serious concerns about communication and accountability at Los Abuelos. We are in the process of removing our mother from Los Abuelos due to ongoing issues, particularly with Julia, who we were told is the owner of the facility and lives in Mexico. Based on preliminary research, we are not confident that this information is even accurate. Additionally, the only contact information provided for Julia is a personal cell phone number and a personal Yahoo email address. This is unacceptable and does not inspire confidence in the professionalism or legitimacy of the facility’s operations. We will be pursuing this matter in full, as there is no way we can allow our mother to remain in a facility where staff cannot meet basic communication standards or respond appropriately to family concerns.

In the order Google returned them. Not verified by Caring Advisor.