Birchwood Rehabilitation & Healthcare Center

The worst facility our family has experienced. I’d give Birchwood zero stars if Google allowed it. The one exception was Melanie, the concierge. She was kind, calm, helpful, and genuinely compassionate. In an otherwise chaotic environment, she brought humanity and professionalism that we deeply appreciated. Unfortunately, our experience with the rest of the facility was extremely distressing. 1. Disrespectful treatment: My father and multiple family members witnessed or experienced staff speaking over him, sometimes in another language, ignoring his requests for clarification, and communicating disrespectfully. I personally witnessed him in pain while staff moved him without adequately explaining what they were doing or checking his comfort. He was also told to “shut up” or “be quiet.” He became so distressed that he had nightmares about his treatment. We also communicated that he should not receive additional medication, yet medication was still administered. 2. PEG feeding/emergency concerns: A staff member, Vanessa, spilled my father’s PEG feeding on him despite him specifically asking her to be careful because it had happened before. She then left me holding his tube without properly cleaning him, securing/closing the tube, or returning to complete his care. She was also his nurse during a serious incident that ultimately required hospitalization. My father was screaming for help while family was not onsite, and we had to work from outside the facility to get someone to respond. 3. Social services: Our interactions with Director of Social Services Jodi-Gail Duncan were consistently abrasive and dismissive. When we tried to reevaluate my father’s care, the conversation repeatedly emphasized that he could be discharged. Families of medically fragile patients need advocacy and support, not to feel pressured out of the facility. 4. Responsiveness: We repeatedly saw residents calling out for assistance without an immediate response. Staff often seemed unaware o

Do not trust the management of this facility. When my father was on his deathbed, he requested that my mother be allowed to stay in the room they shared here. The director Jeff looked us in the eye, promised to honor my father's dying wish, and immediately asked me for a five-star review based on that promise. Trusting his word, I left that positive review. As soon as they realized my mother was going to survive longer than they anticipated, management broke their word and forced her out of the room. The director completely went back on his promise. My mother will be 100 years old in two months. Moving a grieving centenarian out of her familiar environment is incredibly traumatic and dangerous to her health. They used a dying man's wish as leverage to harvest a good review, only to mistreat my elderly mother once they got what they wanted. Their lack of empathy, ethics, and basic human decency is appalling. Avoid this place if you value honesty and care for your loved ones.

My mom spent 2 months at Birchwood, and although I did have some issues along the way I must say that most of the staff were very sweet and friendly. They treated my mom like a friend, and that was very comforting for me and my family. A few of the fabulous staff members were Murphy CNA Mary Paul 3-11 CNA Shannon CNA Osha Unit clerk Jackie rehab Hassan maintenance Eleanor wound nurse These employees deserve 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️