Bonterra Transitional Care and Rehabilitation
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Open
3.0
32 reviews
Every day · Open 24 hours
Google reviews
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Gerald Harris 11 months ago
It has taken me time to gather my thoughts about everything that happened while my mother was in this facility. I’m writing this as her adult son, in the hope that it helps other families make informed decisions. I won’t mention names, but I will speak honestly. I want to start by saying there are three women who I experienced—who are absolute angels. They truly care about the residents and take their work to heart. I’m grateful for them. My mother, who is in her 70s, was placed in this facility after being discharged from a local hospital. The communication was great during her time there. I received calls about any issues with her, no matter the time. My mom has always been someone who complains a lot and can be difficult. Because she has memory issues and has now been diagnosed with dementia, I often believed the nurses over her. But around two months in, things began to change. One day, I walked into her room and found the air conditioning on . It was winter, and freezing outside. The room was freezing, and she had no idea why. Then her shoes went missing—both pairs—right before a doctor’s appointment. Soon after, her clothes also disappeared. I bought her new items, took photos, and placed them in her closet. Within two weeks, they were gone, and she was wearing someone else’s clothes. Even a sweater I had given her went missing. I started realizing there was a trend. My wife and I began talking about all the little things that I had noticed, and mom had mentioned. Mom begged me repeatedly to take her out of the facility, but I thought she was just being difficult or confused. Over time, I realized she wasn’t wrong, I was. My sister & I visited one day and heard a man in the next room crying for help. No one came. I alerted the nurses’ station, and it still took about 20 minutes before he got help. It became clear that what my mom had been describing was neglect. During her stay, Mom was placed in a room with a younger woman in her 40s who had the menta
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Michelle Davis a year ago
My brother was at Bonterra for rehab and it was a great experience for him. We were very pleased with the care he received, the unit Manager Adrienne Jenkins, was a pleasure and she always returned my calls when we had questions.
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Mrs. Carr 7 years ago
My father (Mr. Lynch) lived there for 2 years and 5 months and I was very pleased with the staff and care given to him. They made sure that he was clean, shaved, fed, clothed and comfortable. He passed last week and I just want to let everyone know how pleased I am with the care given to my father. Ms. Jackie, Ms. Katrina, Ms. Rochelle, Ms. Gwen are a OUTSTANDING! (just to name a few).
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Brittney Johnson 4 years ago
I honestly suggest to anyone who has a loved one that they would want to see taken cared of around the clock, fed great food, & properly bathed .. to NOT send their loved one here. This place is so unprofessional, they rudely advise all family,friends to contact the facility a hour prior to visit your loved .. just to still have to wait a hour or more to see your loved one. My father was not eating properly, he would complain about being fed the same thing everyday. Also, someone was taking his personal food/drink items we were allowed to bring for him and to be kept in his sleeping area. The staff theirselves were rude, uncaring individuals. My father wasn’t completing his PT & other therapeutic exercises to assist with regaining full strength and control again from suffering a stroke like he was supposed to. I honestly heard a janitor and a cook be more kind & helpful to my father than his actual nurses were. If you dont have a choice due to insurance reasons to put your loved ones in this facility, I pray that God will guide to the correct people, department, facility that will better provide love and care for your family/friends. *its 0 stars for me*
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wendy foster 8 years ago
Bonterra is a wonderful place. The staff truly cares about their residents. The residents are alway smiling and laughing. There is usually a stigma associated with nursing homes about smells and cleanliness. This place is very clean, compliant, and a great place for family and patients needing rehab care.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 2801 Felton Dr, Atlanta, GA 30344, USA
From Google · 10 Nov 2026
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