Brickyard Healthcare - Willow Springs Care Center

I was lied to about ability to meet my needs. Do not go here if you're on IV push medications at home. I was assured in the hospital they could handle my needs, only to find out once I arrived they could not. They also assured me they could handle my tpn needs, but were unable to provide proper tubing to run the lipid portion so I had to go without. In 30 days, on multiple occasions I had to suddenly go without meds that cause sudden withdrawals because of issues being prescribed properly (crossed 3 days with one med), and another because they ordered the refill too late and forgot to order it "Stat" for quicker delivery. Do not be swayed by the individual in the hospital telling you they can handle everything. Confirm with someone at the actual facility. I was also told I'd receive rehab, on my first day they said they'd be back to evaluate me for a program because I was in too much pain then waiting on medications to arrive. (9 hours with nothing between hospital discharge and arrival here.) They never came back, and later I was told I was not going to receive rehab. So much for the only upside of being there. If you have a service dog, make sure assigned nurses are not afraid of dogs. I had many missed and late medications due to a woman afraid to enter my room. She'd crack the door, stand there, and leave not knowing I was watching. I'd have to go out to get my meds. Before I saw the problem, she repeatedly claimed I was sleeping when she came and unable to wake me. Even when I knew I'd been awake the entire time, just hadn't stared at the door.

I am so grateful for the incredible care team at Brickyard for the love and gentleness they showed to my dad. Each and every visit, they were welcoming to our family, and treated him as if he was their own father. I couldn’t have asked for a more loving experience and would recommend them for anyone in need of care.

I was in the facility 5 weeks. It was made pleasant by the kind and gentle CNA staff and nurses. However the Physical Therapy department was the best I have ever experienced. Tim, Swarna, George, John, and the Director Amanda are the reason I excelled and am able to go home. I looked forward to going to Therapy everyday. They made the atmosphere so welcoming and encouraging. We laughed, and worked hard. They truly cared about my success.