Bride Brook Rehabilitation and Nursing Center

Bride Brook rehabilitation in Niantic CT, where I spent four weeks, after a compound fracture of my ankle, is as advertised a 5 star rehabilitation center. The facility is sparkling clean, the front desk receptionists answers questions and facilitates requests. The nurses are there 24-7, respond to medical questions, check on injuries and explain medical progress. The aids, also there 24-7, are kind, thoughtful, professional and cheerful. Whether administering a shower or resupplying towels or moving residents to an activity. PT & OT is an everyday occurrence and the therapists are exceptional. They are exacting, encouraging, kind, cheerful and make sure the exercises are appropriate for each resident. The maintenance personal make sure the rooms are clean, the trash removed and the hallways free to move residents from one place to another. The discharge director makes sure when leaving that the resident is connected with a doctor for follow up as well as a Physical Therapy facility for continued care. There is outdoor space to enjoy fellow residents or fresh air to read and be in the sun. Movies, bingo & other events during the week & family members & friends are welcome anytime. After leaving Bride Brook the post discharge coordinator called me three times. First to check on my progress & my medications, second to see if I had connected with my doctor, third to check on the Physical therapy & how I was progressing. To have the kind of follow-up, to care about how the patient is doing & how the facility met the needs of the person while in their care is extraordinary for any business today. There is a reason Bride Brook has a 5 star rating.

My uncle has been there for many years now and everyone at Bridebrook makes him feel loved and important. I was greeted by the lady at the front desk with a smile and uncle always points out the different activities that are going on and his picture hanging up in the hallway, he is a Vietnam veteran and very happy to be at Bridebrook I feel like they give the veterans special love and appreciation.

My brother was placed at Bride Brook through the VA system and we thought, with its "5-star rating," it would be a great place for him to receive needed medical treatment and physical therapy. The reality: Confined to bed or a wheelchair, he never received PT, said the one time he was taken to PT, a therapist spent 90 minutes trying to get his old wheelchair (feet) straightened out. We found the place to be extremely dirty. I stopped in to use the community rest room, noted it was filthy and the faucet so loose you had to struggle to wash your hands. We were shocked to see my brother did not have a shower and when we asked, we learned they are only allowed showers once a week. That would explain the horrific rash he developed while there. I peeked into the Physical Therapy room and took note that every single patient was in an old wheelchair and their heads were bowed like they had been heavily medicated. In the Facebook ads, you will notice everyone seems happy and animated. The employees look warm and attentive; this is a publicity stunt or even actors. Do not rate them by those pictures and videos. Somewhere between the time he went from the hospital to leaving Bride Brook, the cash in his wallet went missing. He had a restrictive catheter and was unable to move himself to the bathroom without help. The third night there, he called for a nurse and two aids came. They were speaking in a foreign language and he could not communicate with them. He was upset, not because he is prejudice, but because he could not communicate with them. As they yelled "discrimination," a large man like a bouncer joined them in the room and physically moved my brother's legs back onto the bed, threw the urine bag on top of him, accused him of being racist, left him like that, lights out. My brother, a Viet Nam era vet, was afraid after that and could not sleep. The food was always cold. The people working there seemed horrified to have a patient who needed their help, certainly