Seacrest Assisted Living & Memory Care

Our family's experience with Seacrest was extremely disappointing. When our loved one initially required minimal assistance, things appeared acceptable. However, as his dementia progressed and his care needs increased, the level of support we received fell far short of what was promised. The memory care services and level of assistance described during the admissions process did not reflect the reality of the care provided. As our loved one required more attention, we experienced ongoing concerns regarding consistency of care, communication, responsiveness, and follow-through. It often felt as though residents who needed the most support became the most challenging for the facility to manage and were asked to leave . Families place an enormous amount of trust in memory care providers. We expected compassionate, dignified care and proactive communication. Instead, we found ourselves having to advocate for basic needs, request updates, and address issues that should have been identified and managed by staff. Most concerning was the disconnect between the level of care marketed and the level of care actually delivered. Memory care residents, by definition, require increasing assistance over time. A facility should be prepared to support residents as their needs evolve, not struggle when more involved care becomes necessary. Ultimately, we felt we had no choice but to move our loved one elsewhere to ensure he received the quality of care, dignity, and attention he deserved. Families considering this facility should ask detailed questions about staffing, escalation procedures, communication practices, and how the facility manages residents whose care needs increase over time. This was our experience, and unfortunately, it did not meet the expectations set by the facility. Please note they tried to state he needed skilled nursing yet all the facilities we looked at stated he needed memory care as did the inhouse doctor. Note only the perfect reviews are listed

Seacrest care team has provided a safe and caring home for mom. Beyond the beautiful shoreline location, the intimate scale is perfect for us. The staff is fully engaged in the day to day lives of the residents. The activities director works tirelessly to provide enrichment and entertainment for all residents. The residents are valued as individuals. As, my mom’s needs have changed, I have found a high level of responsiveness to my concerns and requests. The staff, from management on down, demonstrate a sense of ownership and personal pride in Seacrest.

Seacrest Assisted Living is a great facility with wonderful, caring staff. The public rooms are comfortable and overlook the ocean across the street as does the large outdoor patio. The interior is updated and well kept, as are the grounds. There are daily activities for the residents, and families & visitors are always welcome. My dad, a resident there, tells me the meals are plentiful and very good. Highly recommended!