Bridgepoint Subacute and Rehabilitation National Harbor

I want to especially thank, Rocky Patient Advocate! Evelyn Torres, Mrs. Karen Young and Lisa Panton are both simply the best! Rakiya Washington and Mrs Fredrica and the Dialysis Nurse Mrs Gina and crew! Made sure everything was good with me at all times.

Our son Michael Aukard arrived at Bridgepoint in Jan 2024 . Ms Rocky Jennings was our 1st contact . She has been and continues to be an amazing advocate and source for reassurance of any concerns we may encounter . Michael spent his first months in ICU and L tech . Eventually Michael was off of the treac and feeding tubes . His rehabilitation has been a forward moving process. From speech therapist Ms Rebecca to Occupational therapist Ms Daniel.However, Michael’s progress has excelled rapidly since he started working with Ms Tracie Johnson and Ms Dee Dee Womack. The Restorative department has done above and beyond with him. Not only physically but also mentally and emotionally. The Cna’s that were assigned to him have been awesome in their care . From Ms Katherline ,Ms Barbara , Ms Latoya , Ms Jordan , Ms Mary ,Ms Jenkins , Ms Roberts,Mr Sam and Mr Abraham . Their dedication towards the residents is second to none. The administration staff, particularly Ms Harris and Ms Jackie Johnson has been patient and supportive throughout Michael’s time at Bridgepoint .

Being a resident at Bridgepoint has been quite an experience. I have encountered many helpful and professional members of the staff. However, I have also come across a few individuals whose lack of professionalism, laziness, or unpleasant demeanor has been disappointing. That said, there are also staff members who consistently demonstrate exceptional behavior and a genuine sense of care for both their work and the patients.  In particular, the Physical and Occupational Therapy team stands out. The therapists I’ve had the pleasure of working with — Danielle, Bria, Ms. Depuea, Gianna, Tracey, and DeDe — are outstanding and represent Northpoint with excellence. I currently reside on Two East, a unit that seems to experience significant challenges, particularly related to staffing. On several occasions, there has been only one CNA assigned to care for the entire floor, which is both unreasonable and unsafe. Because of inconsistent scheduling and frequent call-outs, residents often suffer the consequences. Despite these challenges, there are several dedicated staff members — Danielle, Rocky, Crystal, Tara, Dee, and Yvette — who go above and beyond to fill in the gaps whenever needed. I also want to acknowledge Mrs. Harris, the Social Worker, who has been consistently responsive and addresses my concerns in a timely and professional manner. Additionally, I want to express my gratitude to the therapeutic recreation staff (Jackie, Michelle, Felicia & Hope) for designing and running programs that keep everyone involved and bring joy through fun, engaging activities. To the administrative staff: please remember that a full glass can’t hold any more. It’s crucial to be proactive and diligent in planning for the future to ensure the facility operates smoothly and residents receive the care they deserve. Recommendations Effective Planning: Develop a clear and realistic staffing plan, including backup personnel, to avoid being understaffed. As the saying goes, “We don’t