Brighton Gardens of Charlotte

I am reviewing the initial contact with Brighton Gardens. I found Brighton Gardens very responsive to our needs to find a placement quickly. All information about the community was shared at the first meeting and the tour of the facility was very impressive. We were never pressured to make a decision which was very helpful.

The staff works hard, and I know their job isn't easy. Everyone I've met has been kind, friendly, and willing to help. The community is clean, and my mom has been happy here. Like a lot of places, they've had some staffing challenges in the past, but I've seen things getting better. I'm happy with the care my mom is receiving, and she enjoys the food. It's nice knowing she's somewhere that has people who care about her

This establishment is woefully understaffed and not capable of providing the care they are all too eager to bill for. Their only responsiveness was to alert us that they needed to bill us more for the care they were barely able to provide, if at all. One of my parents went unbathed for nearly two weeks. Their staff was regularly unable to assist with daily needs such as teeth brushing, bathing, transfers, eating assistance or general support requests. The community leadership spoke of correcting these situations, but all too often, we heard from our parents that the support staff did not have time to allow them to brush their teeth or wash their face. One of my parent's catheters was regularly stored on the floor of the shower and then re-used, resulting in multiple UTIs over the course of 2 months. Several of the supplies and products we purchased for our parents' move-in were either taken and/or unused - such as toothpaste, handtowels, toothbrushes, faceclothes, towels, etc. My parents were regularly left to sit in their wheelchairs for several hours without anyone responding to a request to transfer to a chair or their beds. This resulted in bedsores forming on the contact points of the chair for one of my parents. My siblings visited my parents on several occasions and during one of the visits, found one of my parents in a wheelchair in the middle of the day, left in their room with the lights off, blinds closed and TV off, alone. My parent was not sleeping or resting, nor did they request to be left in a dark room. I would highly recommend anyone looking for an assisted living facility steer clear of this place and would caution anyone who is considering bringing their loved ones here. Zero stars.