The Charlotte Assisted Living & Memory Care

Name: The Charlotte Assisted Living & Memory Care
Address: 9120 Willow Ridge Road, Charlotte, North Carolina, 28210, United States
Price range: $$

Charlotte North Carolina, United States , North Carolina , United States

4.0 on Google · 37 reviews

Assisted Living Memory Care Independent Living

About The Charlotte Assisted Living & Memory Care

The Charlotte Assisted Living & Memory Care, located in Charlotte, offers assisted living and memory care services. The community is designed around a lifestyle that combines social engagement, dining, and wellness, making it suited to older adults who need daily support with care as well as those living with memory-related conditions requiring a more specialized environment. For families weighing options for a parent or partner, The Charlotte presents a setting where residents can access both levels of care, which may be helpful if care needs change over time. Those considering a move here should reach out to the community directly to confirm specific details about daily programming, dining options, and accommodations for visits from family and friends.

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4.0

37 reviews

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Google reviews

Elizabeth Youngblood 3 months ago

The Charlotte is home to some incredible people, both Members and team members. When I walk in, they always make me feel so welcome. It’s so much fun to see how what the social director, Susan has cooked up for the Members to do for the day too. Their team is top notch with the care they provide and the community is beautiful!
Peggi brown 6 months ago

The PT and OT are miracle workers. They are patient and they let you go at your own pace. I can now stand and walk with a walker. The people are great, we have great activities and our director is amazing. All the members get along and are so nice and friendly. The food is very good. We have a variety of things and a main special with lots of options to make your own meal. The decor is friendly, movie room upstairs, it's kept nice and clean, housekeeping comes once a week to clean. Maintenance is great and punctual to get work orders are done the same day. They do our laundry. Mondays we get flowers delivered for everyone to bring to their rooms. Variety of activities and entertainment comes often. Meals and packages delivered to our room. Transportation included 3 days a week.

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Richard Freiberg 3 months ago

It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides behind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here
Tim Hartis 2 years ago

I played music at a fun event at CAL. The staff was incredible: friendly, caring and helpful. The facilities and decor at the home were tasteful and comfortable. The residents were engaging. We all had a great time together!
Andrew Parker 4 months ago

The team at The Charlotte is truly something special. The authentic manner in which they provide a caring and supportive environment is nothing short of amazing.