Brookdale Westerville

I have a friend at Brookdale who receives good care. I agree with other comments about the friendly atmosphere amongst all employees there. Danielle and the director always ask for feedback and what else they can do to make my friend enjoy his experience there. Nursing staff and medical coordinator, Valerie, keep me informed concerning his health. I want to thank those I spoke to today . Lisa, Saffire and Danielle... keep up the good service you provide!

From the moment we walked through the doors, we felt such a warm and welcoming atmosphere at this community. It truly feels like home. The staff is absolutely wonderful—engaging, caring, and always going above and beyond to make residents and families feel comfortable and supported. The apartments are spacious, thoughtfully designed, and incredibly comfortable, giving residents both privacy and a true sense of independence. We are also so impressed with the outdoor spaces—beautifully maintained, inviting, and perfect for enjoying fresh air and time with friends or family. This community is everything we hoped for and more, and we couldn’t recommend it highly enough!

Although placing our dad in Memory Care was so so tough, there is great comfort in knowing he is at Brookdale. They have made his stay there the best it could be. Our dad attempts to wander at night and would try to leave the facility, thus he needs to be in the Memory Care section, but during the day, his cognition is similar to many in the Assisted Living side of Brookdale. What has been remarkable is the Brookdale management and staff. They have personalized our dad's care so that although his room is in Memory Care, he is able to spend much of his day in Assisted Living. He has his meals with the residents in Assisted Living, which has allowed him to form friendships there. The activity director is awesome. She spends so much time actually engaging with the residents. Its clear she 'designs' her activities which will best meet where the residents are at. The administrator or Brookdale and the health director are very hands on. Their office doors are open, and I can see that they are keeping their eyes on what is happening each day. They don't just 'administer' but engage with the residents, sometimes even bringing a guitar out and playing some old time tunes. With all this being said, it is still tough to not have our dad at home, but since he cant be home, Brookdale gives us peace of mind.