Brookdale Westlake Village
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Open
3.4
55 reviews
Every day · Open 24 hours
Google reviews
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E Joseph a month ago
Even when staff changes, they seem to quickly learn my name. It’s nice being talked to by my name. The staff has always been very friendly here. I enjoy the quietness of my apartment. I feel that I am safe. The grounds are beautiful and I love the fountains in the ponds. Our choices for meals are many. One can always find something to meet their tastes.
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Jaclyn Mahoney 3 months ago
The skilled nursing rehab is possibly the worst medical facility I have ever encountered. I wish I could leave a negative 5 star review. In less than one week of having my mother there, she has been denied basic care on multiple occasions and this morning she fell attempting to make it to the restroom by herself. This fall resulted in a gash on her leg. The staff is rude, uncaring, and unresponsive. Friday night she was nauseated and dry heaving and had hit her call button multiple times to request zofran. In TWO HOURS no one came into the room. I was on the phone with her when a nursing assistant walked in and was rude, didn’t ask what she needed, said they were short staffed and walked out of the room speaking to another staff member, laughing. This is not only patient neglect, this is cruelty. To not even ask what my mother needed or what was wrong and then to mock her and laugh. I will be moving heaven and earth to transfer my mother to a different facility as soon as possible. Do not entrust this place with your loved one. I will be filing complaints with the Ohio Department of Health and CMS for patient neglect. I worked in healthcare for 10 years and never once encountered this level of unprofessional behavior and lack of compassion for patients. Truly awful to have an ill parent and know they are not being properly cared for.
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Vanessa Warnock 2 months ago
My uncle was admitted to the SNF for rehab and physical therapy amongst other issues. If I could I would give no stars. The administration of this facility should be ashamed of themselves, and the way they allow this SNF to run. It is clear your real priority is the money you rake in off the backs of the elderly. The staff hired is clearly miserable and could care less if people need assistance. The call bell is going off constantly and it is not for "different" rooms as they try to say. They IGNORE people in need of assistance while they stand around laughing, socializing putting on makeup and smoking outside at this "smoke free facility" We waited hours after his admit for someone to come in and assess him/greet him give us some information, and NO ONE ever came in after getting paperwork signed. Never checked on him the entire night, and then lied to our face the next day when we asked why no one helped him get into bed, go to the bathroom or provide him with needed wound care. The truth is no one is in charge, everyone is passing the buck and no one cares including the owners and administrators. Stay far away if you care at all for your loved ones.
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Beth Boyette 6 months ago
My mother enjoyed her time in independent living at Brookdale Westlake Village. The staff has been extremely kind and helpful, including billing, food service, housekeeping, maintenance, and the front desk staff. The food was usually excellent and there are many quality activities to choose from. There is a warm and familial feeling throughout the Brookdale Village independent living. We also appreciate the flexibility of the supportive Brookdale At Home staff who were imperative In keeping my mother living independently. I highly recommend it.
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Martin Jamison 2 weeks ago
This is my home now, and it's a very fine place for me. I make friends, I shoot pool, I eat well. I live independently and safely. The only problem is the weak/inconsistent wireless service.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 28550 Westlake Village Dr, Westlake, OH 44145, USA
From Google · 09 Nov 2026
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