Haven at Lakewood

This community is a gem! As stated "Haven at Lakewood isn’t just a place to live—it’s a place to thrive"! So many Residents choose to live here because of safety, socialization, and convenience of not having to care for their own home. Truly being able to live out their lives as independent as possible. Apartments have an updated look with great natural light. Would certainly recommend to anyone looking for care for their loved one!

I am writing to formally address several serious concerns regarding the care and services provided to my mother during her residency at Haven over the past year. First, regarding dietary requirements: We were assured prior to move-in that all meals were low-sodium and compliant with Cleveland Clinic standards. However, after three months, my mother’s blood pressure increased significantly. Following a review of meal plans and samples, the Cleveland Clinic dietitian advised that the food was unsafe for her. Despite a change in management--to New Perspective, and culinary staff, the food remains ultra-processed with high sodium levels, offering no suitable options for residents with dietary restrictions. Consequently, I have had to personally prepare all of her meals for nearly a year. Second, regarding medication administration: we were billed for several months for medication services that were never performed. Our in-unit camera footage confirmed that staff did not administer her medications. While a credit was eventually issued, I have had to assume responsibility for her daily medication. Third, regarding laundry services: despite providing significant gratuities to ensure consistent service, specifically to Donna my mother’s laundry is frequently neglected or delayed by weeks. Fourth, I am concerned by a request made by Steve, during the holiday season for staff gratuities to be paid via personal check to him directly. This practice is highly irregular and unprofessional. Finally, the building’s elevator was out of service for six months, which was a significant hardship given my mother resides on the fifth floor. Despite this lapse in basic infrastructure, her monthly rent was recently increased by $300. While Haven is positioned as a cost-effective option, the failure to provide essential services such as healthy food, reliable laundry, and medication administration is unacceptable. Especially since we pay an additional $1k a month in cash gratuities to

A new company took over and the care has gone down significantly as well as their meals. They have staffing issues that are affecting care. The director will not address any issues and is very dismissive. I went to the regional manager, Jocyln, and left several messages that I had care concerns with no return calls. Clearly, New Perspective doesn’t care about the quality of care or food the residents are receiving. My friend showed the director her meal that was bone and gristle and he dismissed her as usual. That’s a choking hazard for anyone, let alone people in assisted living with health issues. The lack of staffing and management concern is alarming.