Brookestone Meadows & The Villas

Google reviews

• A
  amanda dreessen 3 months ago

  Brookstone seemed to be a well equipped environment, care team was excellent at start. Facility was very clean and the room was well cleaned when we entered. It came with high recommendations. We did have issues after admission. In conclusion, office staff communication should have been better and when elderly family members has a child assisting them with insurance procedures, you should include that person with the details to assist you. Equipment should not be waiting days to be corrected when broken... we should not walk past a door not working. Door code boxes for entrance and exit should be in working order at all times. If you are providing family members with entry and exit codes and a door had this capability, it should work without staff assistance. Rehab should be continued after when patient shows improvement and not just an hour or 2 per day, daily task should be a focus if the plan is to return to home unless patient danger is assessed by rehab. Written progress reports should be given to family daily or weekly so proper planning for dc can be accomplished, this would require patient approval, so communicate that with patient and family. Proper dc instructions and equipment assessment should be given if the appeal with insurance was denied and you tell the family that the patient is being dc or they have to pay out of pocket to continue care.

• N
  Nancy Gordon 4 months ago

  This community is most definitely next level care. My mother arrived July 18th on Hospice and sadly passed on the 21st. Each staff member that we encountered made us feel like family. My mother was treated with such compassion and dignity. Not only did they care for our mother, they each always asked how we were doing and if we needed anything. They brought in a cart with coffee and ice water and wonderful chocolate cookies and ensured it was kept full. I just cannot begin to thank them enough. Special appreciation for their unwavering support to Tisha, Julie, Sarah, Aprona, Allegra, Crystie and Alessandra. Each of you are what a RN/LPN/Certified Nursing Assistant should aspire to be. We are also forever grateful for Holly Timberlake, Chaplain, who walked with us during this journey providing spiritual guidance. May God bless each of you.

In the order Google returned them. Not verified by Caring Advisor.