Brownsburg Meadows Assisted Living

Edit from original review: My 96 year old grandmother originally enjoyed her time at the Meadows. It seemed like a solid 18 months but wow did things turn bad there. Unfortunately, while we were looking and touring new assisted living facilities in Brownsburg/Avon area, she passed away (at my mom's surrounded by family). First, the nursing staff and CNAs on multiple occasions were rude to her (my wife, mother in law, mom, dad, and I witnessed it). When she needed the nurse practitioner to come to the facility, on multiple occasions she never came and saw my grandmother or even came to the facility. We were originally told twice a week but found she was only coming once or not at all if not enough people were on the "list" to make it worth the drive. So if my grandmother needed a prescription or needed to be seen and the NP didn't come that given week, she was having to wait multiple weeks. We were regularly picking her up to bring her to urgent care at 95/96 years old. This defeated the main purpose of having her at an assisted living facility. When she had a stroke at the Meadows, we couldn't get a nurse to come to her room immediately. There was no urgency for the nursing staff to come down to her. The inconsistency with the nursing staff was unreal - one CNA would help with certain things, and the next wouldn't. Once they began managing her medications, my wife watched the nursing staff hand her the cup of pills and walk away, which defeated the purpose of them managing the medications (one was a very small heart pill that my grandmother couldn't see well) We were so upset with the nursing staff that we requested a meeting with the head nurse and it was obvious that she felt we were wasting her time. There was so sense of care and to her, everything we were saying was a non-issue. We had also tried contacting by leaving messages and calling the nursing staff line but would wait days if not weeks to get a response. Next, my grandmother had horrible arthritis in

Can’t say enough about how friendly all the staff are, from the main offices to the kitchen and housekeeping staff. Everyone has a smile on their face and is willing to help. I’ve worked with many residents that really enjoy living here, and I entrusted them enough to bring my grandparents to live here too.

I am the daughter of a resident. Mom is basically very happy here with a few complaints. Lately the food hasn’t been as good. Sometimes it is cold and at the evening meal they have been out of the entrees. One night they didn’t have silverware. The kitchen and dining room needs more help. Sometimes some of the staff will respond to a request then there is no follow through. Overall the staff, although I feel it is understaffed, is very friendly and helpful. I know there are problems staffing everywhere. Hopefully this will turn around. Mom sure would like the coffee bar put back😊