Capitol Hill Assisted Living & Memory Care

I had the privilege of visiting Capitol Hill Senior Living and I was truly impressed with all the staff, every single person was so attentive and inviting. The residents I spoke with were happy and engaged, which speaks to their wonderful activity program and the community they foster. I highly encourage you to come take a tour and experience the hospitality here. Also, an extra shout out to the beautiful building and amazing food!

I am writing this review to share serious, documented concerns regarding the care standards, resident welfare, and management practices at this facility. Resident Care & Environment:During my time interacting with this facility, I observed that the environment felt unwelcoming and inattentive. Residents appeared noticeably more sedated compared to other facilities I toured. Furthermore, walks outside for memory care residents is insufficient, occurring only once a week. The meal choices heavily lack dietary diversity or fresh, healthy options—consisting almost entirely of heavy meats, potatoes, wheat, and dairy with very few plants. Health & Sanitation Issues:I observed a critical breakdown in basic sanitation, specifically regarding the failure to regularly clean and sanitize the shared showers between uses by different residents. Legal & Rights Violations:Management has demonstrated a disregard for resident rights and legal boundaries. The facility ignored Utah state law protecting a resident's right to association. Additionally, management operated under the authority of a temporary guardianship as if it were a permanent one, despite a total lack of permanent paperwork. Safety & Animal Incidents:I brought my trained service dog to the facility on a leash. While there, my service dog was aggressively bitten by the director's unattended dog. The director later admitted to me that this dog is routinely allowed to roam free on the memory care ward. This raises severe safety and welfare concerns, particularly since multiple memory care residents are uncomfortable with dogs or unable to protect themselves from an loose animal.Families looking for a safe, compliant, and attentive home for their loved ones should look closely at these operational practices before choosing this facility. Note on Review Integrity: Consumers should be aware that the 5-star rating of this facility is artificially inflated. Both the Executive Director, Rodney Washburn, and the Registered

What an amazing building. The residents are happy and the staff is great. They are always smiling and making me feel so welcome and comfortable. The food is amazing and the servers are fun and love the residents. The facility is clean, and it has great energy. The caregivers are amazing and really care about their residents. Lots of fun activities and outings that keep the residents busy and engaged. I would definitely put my parents in this Assisted Living, no questions asked.