CareOne at Brookline

Do not send a loved one to CareOne at Brookline without being prepared to monitor their care very closely. My 71-year-old father-in-law was admitted following double-bypass open-heart surgery. Our experience was so concerning that less than 24 hours after his admission we called an ambulance and had him returned to the ER. According to the medication schedule provided following his hospital discharge, some of his scheduled medications were not administered until more than 12 hours after they were due. He also reported to us that an aide shoved him into a wall when he asked for assistance going to the bathroom. In his shared room, the television remained at high volume throughout the night, and staff did not resolve the situation, leaving him unable to sleep while recovering from major surgery. Based on what occurred during this brief stay, our family had serious concerns about medication management, patient safety, staff responsiveness, and overnight supervision. The facility’s strong online rating did not reflect our experience. I am sharing this so that other families know to ask detailed questions, verify medication timing, and advocate closely for their loved ones. We would not entrust a loved one’s post-surgical care to this facility again.

I went got my friend out this horrible place. He wanted to leave and they tried holding there by belittling him and his wife couldn't keep there stories straight. I got him out he's still having nightmares how he was treated. The place smelled of urine there was urine on the floor staff looked at keep walking and dirty sheets left in the room. The pictures this place shows are not the same you see in there. Wouldn't recommend my dead rat there

Fight for your family member not to be sent here. They ignore medical issues, don’t answer phones. Must be poorly funded and understaffed, so it likely isn’t all on the staff but upper management. They ignored my father having a cute delirium and we had to call ER for him as directed by PCP due to them ignoring the issue and letting it get worse