Caring Heart Rehabilitation and Nursing Center

Caring Heart is amazing. The therapists I worked with were great and got me back to my normal self. The 2M Staff could not have been nicer and more helpful. Everyone I encountered was nice, professional and extremely helpful. The CNAs Ms. Sylvia and Daniel and Nurse Ebony were the best. Caring Heart really lived up to its name during my stay! Caring Heart will always be my choice going forward and I will spread the word to family and friends.

Caring heart the name represents the people. There's always a smile that brightens the day even though very busy they always take their time and listen to and address your concerns. The staff are caring and helpful and the therapist are top notch. Removed one star for the food, but I understand when a facility is cooking for a building full of different people you may not like what's provided, but there's other options.

We just transferred my 88 year old family member from this facility two days ago. Overall, the staff was nice and pretty friendly. The place has the potential to be great. However, the quality of care needs improvement, beginning with the nursing home administrator, Simcha Werner. The administrator takes days to respond to a message about concerns. Then when he responds, it is a bit curt, almost as if he is not really interested in your concern. Other concerns: The cardiac monitor for my relative was disconnected for an entire day. Although I spoke with multiple staff members, no one provided an explanation for it. Also, on the day we transferred my relative from the facility, the monitor was not properly secured, so again, for hours there was no reading on the monitor! The unit manager Leon seems knowledgeable but also seems to disappear and not follow up, unless you can catch him. The culture seems to be that staff may not be in their offices, or not answering the telephone when they are in the office, and sometimes you cannot leave a voice message for the person if you do get to their phone line. Maybe they should have walkie talkies, so people can be reached during their shifts. The facility is disrespectful to families, in that they will send only the Social Worker to conduct a Care Consultation, when THEY KNOW it is supposed to be the whole team of care professionals who work with the patient in that meeting. Overall we had a very positive experience with the CNA and nursing staff. However, occasionally, when you ask a question about the patient, the nurse may kindly say, "I didn't have that patient yesterday," as if you don't know she should have done rounding at the start of the shift or that she could say, " Let me go read the patient's chart and I'll get back to you during your visit today with a response." Sometimes, after you visit the facility, you get a survey to complete. At least twice, I mentioned that on the weekends, on the 4th floor