Carroll Park Healthcare

I do not normally leave reviews, but I feel obligated to share my experience with Carroll Park Healthcare. I have witnessed ongoing unprofessional and concerning behavior during multiple visits. On one occasion, staff at the front desk were engaging in inappropriate physical contact and behavior while on duty. On another visit, I overheard staff discussing a resident who had fallen in the bathroom and was left unattended, with no urgency shown in responding to the situation. One staff member even expressed frustration instead of concern. Communication has also been extremely poor. I have made multiple attempts to follow up on important paperwork related to my father’s SSI, and despite repeated requests from SSI, the facility has failed to respond, causing delays. It is also extremely difficult to reach anyone by phone. When I call, I am repeatedly transferred to lines that go unanswered. The front desk is often unable to provide any answers, and I have been trying for weeks to speak with a social worker with no success. Calls are not returned. Visitation has been inconsistent and confusing, with different rules being enforced each time I visit. On my first visit, I was sent upstairs without assistance and was unable to locate any staff for an extended period of time. Most concerning, my father has complained multiple times about not receiving enough food, which has forced me to bring meals myself. Based on my experiences, there appears to be a lack of professionalism, organization, and accountability. I hope this review encourages proper oversight and improvements for the sake of the residents.

Carroll Park is awesome. I love the security. In to today's world we need this. All of the workers are very nice and friendly. They give a lot of attention to the patient.

My Uncle has been an occupant at this facility at least three times and each time he has to be placed in rehab he request to go here. I personally agree with his choice because the facility is very clean. Thr staff are all kind and welcoming and they don't mind helping unlike most facilities such as this one. They usually have a bad sent from the time you walk in the food. When upu walk in the doors at Carroll Park it fills like you're walking into the lobby of an high-rise luxury apartment building. They have refreshing infused water available at the entrance and the receptionist always greet you with a smile. Asia is so kind. The admitting director Tia is so caring. The hospitality is Top Tier. You won't have to worry about your love ones while their at Carrol Park.