Casas Adobes Post Acute Rehabilitation Center

My mother's experience, as well as my own, was excellent. Mike was attentive and always on top of my mother's needs. He even took the time to ask if there was anything I needed. He joked with my mother, which brought a smile to her face and lifted her spirits. The therapist was gentle, compassionate, soft-spoken, and empathetic. Most importantly, the therapy was very effective and greatly contributed to my mother's recovery. My mother's recovery progressed quickly because she was surrounded by caring professionals who genuinely supported her every step of the way. On top of that, the food was excellent. We are truly grateful for the outstanding care and kindness we received.

⭐ One star is still more than what they deserve. The one star I am giving is for the very few staff members who truly showed compassion, cared about my mom, and took very good care of her while she was at Casas Adobes. I will always be grateful to those individuals. My mom was admitted after suffering a hip fracture. In the beginning, it seemed like everyone was concerned about her well-being and helping her get better. Unfortunately, that did not last very long. After about three weeks, my mom was moved to long-term care. You may ask, “Why would you move her to long-term care if you were already dissatisfied?” We hoped that things would be different there and that she would receive the care and attention she needed. Unfortunately, the problems continued. We had complaints almost every week. There were issues with her feeding needs, leaving her in soiled clothing or situations for far too long, and her clothes and personal belongings going missing. It was also extremely difficult to get in contact with the social workers or get a response to our concerns. There seemed to be no consistent time when they were available. We called, left numerous messages, and sometimes were told they had stepped out or gone home. On more than one occasion, we left 10+ messages and still struggled to get a response. We eventually made the decision to move my mom to another facility. Two days before she was supposed to be moved, my mom was placed in a wheelchair and left alone. She was later found on the floor. Why was she left alone when everyone knew how limited her mobility was? UNBELIEVABLE. My mom never regained movement in her left leg after her hip fracture. Over time, because of her lack of therapy and mobility, she also lost movement in her right leg. This made it even more important that she be monitored and assisted appropriately. My mom passed away last week. We were told that she had sepsis. Knowing this has left our family with even more questions and heartbreak,

My dad was not just a patient in a bed. He was a father, a husband, a veteran, a volunteer firefighter, and a man who spent his life working hard and helping others. He deserved dignity, basic care, and human concern. Instead, our family knows he was neglected while in your care. He was allowed to sit in urine and feces for hours without being cleaned. He was sent to the wrong hospital for a checkup. He was fed breakfast before a fasting blood test. A scheduled doctor appointment was missed despite my repeated attempts to notify your facility. His blood pressure had been severely low, yet it appears no meaningful action was taken. On the night he died, he suffered respiratory problems for SIX hours before an ambulance was called. To say I am disappointed is a gross understatement. I am sickened. I am heartbroken. And I am asking every person who reads this to remember that the people in your facility are human beings. They have families. They had lives before they became dependent on others. They deserve to be treated the way you would want your own parent or grandparent treated. Not one person from your facility has apologized or even acknowledged the human weight of my father’s death. That silence speaks volumes. It made us feel as if my dad was nothing more than a name on a chart, a bed to manage, or a problem to move along. He was a human being. He was our father. He deserved dignity in life, and he deserved basic humanity after his death. I choose not to let hatred consume me, but I also cannot stay silent. My hope is that someone within your facility has enough conscience to recognize that this level of care is unacceptable and that real change is needed.