Castle Hills Rehabilitation & Care Center

From day 1 of bringing my mother here, we have been immensely pleased at the kindness and attention of all the staff. The facility is clean, laundry isn't lost or stolen, residents get diets appropriate for their needs, and patient safety is a top priority. In addition, the front desk staff and administrative team members are warm and welcoming constantly. Activities are regular and frequent, with plenty of enrichment for the residents. The physical therapy team are miracle workers, and they truly care for their patients. Even the kitchen and janitorial staff regularly say 'hello' to us! My mom feels well taken care of each day, and is grateful to be in a much better facility than previously. Yes, the facility looks dated on the outside, but the interior has been updated, and the facility regularly retains cleanliness and orderliness. The nurses also take their jobs seriously, giving us (the family) major peace of mind. We also appreciate the social workers and financial staff for their professionalism of handling records and sensitive information. Honestly, every staff member here deserves a raise. Thank you for taking care of my mom and for helping her feel at home away from home. Edit: new ownership as of last month, now run by Eduro Healthcare. Hoping for ongoing positive days ahead.

This place was filthy! The smell as you walk in was horrendous. My family member was admitted for therapy but their bed was obviously slept in - the pillow was visibly yellowed where the previous person had their head on it for who knows how long, the sheets had not been changed and hair was found throughout the bed. There was questionable dried substances on the floor next to the bed, used ointment left on the dirty nightstand, trash in the bin. This room had not been cleaned from the previous occupant. Additionally, when my family member went to use the restroom , there was feces on the call light and on the toilet. If there was a rating for zero stars I would have used it.

Every road to recovery and healing has ups and downs, highs and lows, good and bad days. Overall a good experience, I as just the care giver to the patient learned a lot. Staff and management remained professional and respectful even through the tough times. The patient reach our target goal for the discharge. The patient said he would miss everyone from the facility. I even left feeling a percentage of friendship from the all the different department staff members. The efforts were noticed and appreciated. Castle Hills will remain in our prayers! Though, it is so nice to be home with our loved one again, from the bottom of our hearts thank you so much to everyone involved with his care and recovery!