Chandler Place Assisted Living & Memory Care

Sherry was extremely polite and helpful. The first thing I noticed about the facility when coming in was how clean and fresh smelling it was. No overpowering cleaner smell, just a fresh lemon scent. It was very pleasant. I loved how it looked more like a hotel than your traditional assisted living home. The residents seemed to enjoy being there. Many were laughing and smiling constantly. Very desirable place to be.

Mom was back at Chandler Place Assisted Living for a respite care stay. She really enjoyed her stay. Her favorite thing was the staff and residents. But she also really enjoys the music and the library. We’ll be back!💜

My mother-in-law was in a Brookdale Facility for a year which she (and we) loved. But, we had to move her because she needed Memory Care. She moved into Chandler on July 28th, and we moved her out on August 4th (exactly one week later). She was placed in a shared room with a lady that would not turn on the air, had a really bad smell, and an unpleasant personality - she never spoke to my mother-in-law which hurt her feelings. Just not a good fit for a NEW person trying to adjust. They were going to move us to another room a week later (and $1000/month extra above the $5595/month we were already paying). But she really couldn't sleep in a room with no air for another week. And, the three visits we make during that week, the smell seemed worse. So, we found other accommodations quickly. Chandler requires a 14 day notice to move out, and they charge you for 14 days regardless of whether you are there or not. I talked to Susan (the Director) and asked her to waive the 14 day charge under the circumstances because we did not have acceptable accommodations during her stay. She said it was policy and they would not waive it. We have no problem paying for the time she was there, but I have a BIG problem paying for an extra 14 days when the accommodations was less than acceptable. Also, they gave us a hard time about forwarding medical records to us that we needed for the new facility just to make it difficult for us. Those records belong to my Mother-In-Law but they wouldn't share them with us. I was able to to get her prior caregivers (Brookdale) to supply us the medical documents they gave Chandler Place, so they were extremely helpful once again - THANK YOU Brookdale! I will be writing a letter to the Navion corporate office and maybe the state of SC. It's not good to put your policy - taking money from a vulnerable elderly person for days they are not there receiving care, especially under the circumstances we were dealing with. These actions prove they care