Charleston Healthcare Center

While this place is one of the nicest facilities, there have been so many issues that I'm not sure that my mother (patient) or I would recommend this facility unless they make drastic improvements. My mother had an unusual rehab journey, so she was there for three months. PROS: • Newly remodeled facility. Private Room that felt like a hotel room and not a medical facility. • For the most part, the staff was good. The therapists seemed to be top-notch, the nurses were good but stretched thin, and most CNA’s did their job adequately. More on staffing in the CONs. CONS: • It was clear from the beginning that staffing is a HUGE ISSUE and that the "good ones" were not there long as they left for better opportunities. • The vast majority of the time, there was not enough staffing to properly take care of the number of patients that they had. My mother frequently had to wait over an hour for anyone (CAN or Nurse) to come to her room when she buzzed. This was very difficult on her for basic tasks of using the bathroom. • On the date she was discharged, they only had one nurse working and she was a travel nurse who was stretched thin and did not know the discharge procedures and paperwork. This resulted in a many hours wait just on the discharge process. (the nurse was super nice while facing this challenge and was not her fault). • They lost her personal walker (which we were told to bring in since they didn’t have one to provide). They did not find the Walker until she was almost ready to be discharged (approximately 1.5 months). • On multiple occasions, they did not have enough supplies on hand and I had to personally purchase the supplies for mothers use even though they were to be provided by the nursing home. • After discharge, we have not been able to get the billing corrected with her insurances being billed correctly which has resulted in her having bills for many thousands of dollars. We have called many times and can only reach voicemails and have

It is beyond frustrating attempting to call and check on a patient. Literally, no one answers the phone. I do not understand this because when I go to visit the patient, multiple employees are sitting the the nurses station, some a chatting about personal things, some are on cell phones so I know the phones are in reaching distance of the employees. Do you just tune the phones out after being there a while. There are family members that cannot get to the facility to visit their loved ones on a daily basis. Please do better!

I just want to thank the staff and everyone involved with Charleston Healthcare Center for putting such a wonderful Christmas dinner and program together for their members and families tonight. Our family may not have gotten the opportunity this year to all sit down and enjoy a delicious holiday meal together all while being waited on too! It felt and tasted like we were at a five star restaurant. I really enjoyed the live music and getting to see some of the talented members play wonderful music and sing beautifully! The dining hall was decorated so nice and the staff helped get all the members dressed up for the occasion too! I truly will never forget the kindness and generosity of CHC making so many spirits bright this season. From the bottom of my heart. THANK YOU ALL!