Charleston Post Acute

Without going on one of these modern day diatribes about the location; I would highly suggest if you have another rehab facility for your family member in another area, please use it. The building is very worn down, the staff is overwhelmed with patients and I'm currently into a half an hour of listening to the same patient scream incessantly with no sort of action to calm the patient, which in turn is disturbing an entire wing. Again, if you have other options, USE THEM.

My auntie was very well taken care of for the 3 months at Charleston post acute, from the moment she was brought there and she’s not an easy patient due to her stroke she’s very agitated a lot of the times difficult. I’m so incredibly grateful for all the very nice CNA’S and RNA’s who took care of her they were very kind and patient I especially want to thank you cna Patricia and Chelsea for their kindness and I also want to thank everyone in administration from Steven to Pam and Michelle they worked tirelessly to help me keep my aunt at the facility and helped me get her to her new place once again can’t recommend Charleston P Q enough but it’s really because the very great people who work there much love

The staff at this facility were rude and unresponsive. Sending my mother there has negatively impacted her recovery, and I cannot recommend this facility. I believe my mother was neglected during her stay. She experienced two separate falls. After the first fall, she was left bruised. Approximately a week later, she fell again and complained of hip pain. The facility performed an X-ray and determined she had a fractured hip, requiring immediate hospitalization. At the hospital, doctors confirmed the fracture was new and informed us that without surgery, she would likely be confined to a wheelchair for the rest of her life. She underwent surgery shortly thereafter. These falls appear to have occurred because staff did not respond in a timely manner to her calls for assistance to use the bathroom. Unable to wait any longer, she attempted to go on her own and fell. When staff were confronted about her injuries, they stated they had no knowledge of the falls and suggested the injury was pre-existing. This is not accurate. Hospital physicians confirmed the fracture was new. Based on this experience, I strongly advise others to reconsider placing their loved ones in this facility.