Collingswood Rehabilitation & Healthcare Center

Google reviews

• K
  Kitty Galore 2 weeks ago

  This place is horrible. PLEASE DON'T BE FOOLED BY THESE REVIEWS. I've had countless situations that involve my mom that no real resolution came about afterwards. This facility is severely understaffed and nothing is being done about it. The staff always promises that they will follow up with you and never do. No one ever answers at the nurses station. And my mother is literally being fed food daily that is not fit for human consumption. There is no balance to the diet and it doesn't matter what she picks she never gets what she chooses. This is been brought to their attention so many times and it's to the point where my family is constantly having to buy her outside food or have food delivery sent to her just so that way she can have an adequate meal. Today was the last straw she was brought food that was clearly eaten by another resident. The bread was broken up, the meat was bitten the food was Disturbed and you can clearly tell that someone else had eaten off of this tray. And then it was given to her. When it was brought to the attention of the staff nothing was done she has just been left to be hungry. I tried calling the nurses station no answer as always. I asked to be transferred to the kitchen no answer of course. I really thought that this was going to be the best place for my mom and it was going to be safe at one time. But now it's proven to be a hellhole where there is the benefits of having a dialysis center. I will continue to leave these reviews from this point. And at any opportunity where I do not feel like my mother is being giving fair treatment I will call the state. I'm tired of this BS.

• T
  Theresa E 3 weeks ago

  I can’t say enough good things about the quality of PT here. The PT staff is professional, courteous, dedicated, reliable and hard-working and I am so grateful for everything that they did to get my mom back on her feet and for keeping our family well informed of her progress. The doctor on staff (not the NP) was always responsive and helpful. I felt that he in particular was a great care provider and a tremendous help in getting my mom discharged and for that I am really grateful. Beyond that, our experience at Collingswood was pretty dismal. A few reasons: The nursing staff does not answer that call button to help patients in any sort of consistent way, especially overnight. They deemed my mom a fall risk when she arrived and in the month that she was there they helped her to the bathroom 2 times. Our family was stopped by other patients as we walked past their rooms asking for help because no one was answering their call light. They do not bathe patients twice a week as promised and I had to plead with them to wash my mother again 2 weeks after she arrived. The nurse literally told me “it isn’t her day” even though they had missed the previous 3 times she was supposed to be bathed. One day they never put her in pj’s and she slept in her dirty clothes. The social worker is difficult to track down and does not schedule the promised weekly progress update meetings. And every time I met with her she opened the conversation reminding me that Medicare pays for 100 in rehab and then secondary insurance would kick in. I never asked her about coverage, I was there to talk to about my mom’s progress. I got the feeling that the facility’s aim was to get as much as they could out of Medicare and insurance by keeping the patient there whether the patient needed to be there or not. The head administrator was personable yet ineffective. It was clear that there’s a lack of communication between the administrator, nursing staff and the social worker. If you’re looking for excelle

In the order Google returned them. Not verified by Caring Advisor.