Complete Care at Orange Park

My relative was sent here after being dicharged from a hospital. We were told that Complete Care was a really nice nursing home. Looking at their website, you might agree. But the website gives a false narrative of the facility. I do admitt that the lobby is beautiful and looks just like the photo on the website, but the rest of this place is disgusting, rundown and smells so bad. The room assigned to my relative was dirty, the window sill's paint was chipped and the concrete was destroyed. There was a gap between the window and air-conditioner that was stuffed with an old shirt. It was so bad, my relative signed themself out, but left a few things behind. 24 hours later I came back pick up the items. I happened to pass by the room they had been in and it had not even been cleaned. The bed had not been stripped. The same old sheets with holes in it were still there.IMO this place is unacceptable.

I don't even believe they need a star..... THIS PLACE IS HORRIBLE THE STATE NEEDS TO TAKE OVER OR CLOSE THIS FACILITY....The director office looks better than the patient room I had to go to the store for cleaning supplies to clean the room because it was not clean😕 My sister caught an infection from this place... Everything in the room looks like it came from out of the garage

Terrible experience all around. This place should be called “Complete LACK of Care” because that is what you will experience here. My family has undergone so much stress and anxiety for the entire time my uncle stayed here. The staff is unprofessional and clearly lacks training and experience. I would not recommend this facility to anyone, they have a lot of work to do and I would not trust them with anyones care.