Complete Care at Summit Ridge

Hi , my name is Malissa Wesley , and I would like to share my experience at Complete Care at Summit Ridge. When I first arrived about a year and a half ago I was unable to move around or care for myself independently. At 1 point I cannot stand on my own.But with the support of therapy , teen recreation , staff , residents and the karen staff throughout the building , I slowly began making progress. Today I am able to transfer my myself from the bed to the chair and from the toilet to the chair.I can also stand for short period of time , which is something I once thought would not be possible again. Physical therapy helped me tremendously, but encouragement from everyone around me also play a major role in my recovery. The recreation staff kept me motivated and involved, and the residents encouraged me to activity in daily interaction. Their support meant more to me than words can explain. The staff as summer ridge are karen , compassionate , supportive and truly dedicated to helping resident improve and feel comfortable. They genuinely care about the people here and work hard to keep everyone to succeed. My time here has been both mean and life changing. Now I am preparing for my next chapter, moving into my apartment and becoming independent again.Why it is bittersweet to leave the people who have become like family to me.I am excited and thankful for the new beginning. Open the door to my new apartment will represent more than just a place to live.It is represent progress, healing independent and hope. I\nWould encourage everyone to consider complete care at some of ridge in west irons to give it a chance.My experience here have shown me that support dedication , encouragement , positive change is possible.

If I could possibly give 0 stars I would. This center is not somewhere to send anyone you love and care about. The CNAs are rude and they don’t clean up behind themselves. They will intentionally ignore you and will take hours to assist you. The nurses take their time when you need something important. The halls always smell like urine . There’s been several times I came to visit my sister and found her room filthy and the workers blaming her as if she can do it herself from a wheelchair. She has to change her own dressings because no one finds time to assist her . She wasn’t even given a wheelchair or walker her first 4 days there nor did anyone assist her with getting back and forth from the bathroom. A metal bed rail fell on her leg and the nurses didn’t notify the doctors. you fall they will take hours to pick you up from the floor. Housekeeping will go days without properly cleaning. They leave garbage everywhere around the facility and act like it’s not there . This place is disgusting. Listen to the rest of the reviews and do not send your family here!!!

my first time visiting there, very impressed by the woman at the welcoming desk, and also by the people that I passed going down the corridor to visit my friend. All of the people who worked there seem to be very nice and helpful and more friendly than at other nursing homes I have visited.