Country Hills Post Acute

I am a patient here just passing through. In the past 15 months I've been to 5 different Skilled Nursing Facilities. As a whole, this one has been the best. One problem, no one is allowed to enjoy the two, gated and eclosed, beautiful courtyards in the front. I spoke with the director and he told me that the back patio is for patients without visits to safely enjoy fresh air and the summer sun. I'm writing this because I just spent 10 minutes trying to hold the door open to this back patio helping a frustrated handicapped resident in a wheel chair who could not open nor could he get over the hump in the doorway. This leads me to believe that this back patio is a deterrent to keep residents from ever going outside. That passage way will not pass any legal A.D.A. standard or regulations. Can this be adjudicated or is going outside to far fetched?

Do NOT send your loved ones here if you value their health and well-being. The images on their Google profile are blatantly misleading and do not reflect the facility’s actual condition, which is shockingly filthy, neglected, and run-down. I can’t imagine where they got those pictures, as the reality is truly appalling. The entire place reeks of urine and waste, the rooms are dirty, and staff routinely ignore residents’ pleas to contact family members. My mother’s health rapidly declined under their so-called ‘care,’ culminating in a severe blood infection caused by an untreated UTI and E. coli. The infection became so advanced that she was left unresponsive, unable to move or speak. If we hadn’t intervened in time, she would not have survived another day. They not only failed to provide basic medical attention but also seem to overmedicate residents to keep them subdued, sparing themselves the effort of proper care. Please, if you’re considering this facility, take the time to visit and witness the lack of cleanliness, compassion, and basic human decency firsthand. This place should not be allowed to operate. For the safety and dignity of your loved one, stay far away—they deserve so much better.

I am so impressed with the care my dad received at this nursing home. The nursing staff provided excellent care and were always attentive to his needs. The admission process was smooth and easy, and the team made sure everything was in place for his stay. Andrea and Katrina made us feel seen and gave us the one on one time to explain the process of a skilled nursing stay. When it came time for discharge, the process was seamless, and they worked with us every step of the way. Special thanks to the therapists who helped with my dad’s rehab—thanks to their hard work and dedication, he’s now back at home, and we couldn’t be more grateful. Truly an outstanding experience from start to finish