Discovery Village The West End

Discovery Village The West End

Richmond Virginia, United States
4.5 on Google · 115 reviews
Assisted Living Memory Care Independent Living

About Discovery Village The West End

Discovery Village The West End is a senior living community located in Richmond, Virginia, offering Independent Living, Assisted Living, and SHINE® Memory Care. This range of options allows the community to support a variety of needs, from older adults who are largely self-sufficient and seeking a maintenance-free lifestyle, to those who require daily assistance, to individuals living with Alzheimer's disease or other forms of dementia who benefit from the specialized SHINE® Memory Care program. Having multiple levels of care within one setting can be a meaningful consideration for families, particularly when a spouse or parent's needs may change over time. Families interested in specific details about daily routines, dining, activities, or visiting policies are encouraged to confirm these directly with the community. Discovery Village The West End may be a good fit for families in the Richmond area looking for a single community that can accommodate independent living now while offering access to assisted living or memory care services if needs increase in the future.

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Luxury / resort-style

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Google

Closed

4.5

115 reviews

Every day · 8:00 AM – 6:00 PM

Google reviews

  • Heather DeBolt 9 months ago

    My mom has been a resident of the assisted living facility here for a year. My sister and I had a great experience with the move in experience and positive experience at the front desk. As of late, there has been a shift in employees at the front desk. Sad to see the cheerful welcome from “Lulu” change to a less positive welcome as you walk in the door to an experience that might be unpredictable with your loved ones. In addition, on one exchange where I called to express my gratitude in dealing with my mom, who can be quite a pill whe her Altzheimer’s agitation and sunsetting episodes the effect, I was met with…” We got this and know what to do” attitude from a nurse on staff. Can’t wait to see some changes so I can give a 5 star review soon

  • LisaMichelle 6 months ago

    The food is disgusting. The aides leave the residents in their own urine & feces for many hours at a time. The aides only bathe the residents twice a week. There is not enough nurses & aides to take quality care of the residents.

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  • Margaret Hull 8 months ago

    My parents have lived at Discovery Village in the Independent Living building for 11 years. In that time, their apartment has flooded 4 times due to temperature changes and faulty construction that sets off the sprinkler system. In the worst case, they had to move out of their apartment for months and were still expected to pay rent. Currently, they are displaced again (for nearly a month so far) due to water damage and are staying in a model apartment without their belongings. They have no clear timeline from administration about when they will be able to move back in, yet they are still paying rent. You can imagine, this is extremely disruptive to their daily living and discouraging. Other complaints I will note here: - The food served in the dining hall is inconsistent in quality and sometimes the kitchen runs of items before all residents have been served. - There is high staff turnover in the kitchen and dining hall in addition to administration. An exception to the above: the front desk staff members truly care about the residents and their attentiveness and patience are appreciated.

  • Mike Lawrence 2 years ago

    My mom has been in memory care at Discovery Village for 6 years now. We are very happy with the care she has received. If there is any incident large or small I get a phone call from a reassuring staff member. The director of memory care Regina Trent is wonderful. She treats the residents with respect and compassion like her own family.

  • Martha Ann Spruill 2 years ago

    My family is very pleased with the care my Dad received in memory care at Discovery Village. The administration, nurses, and aids were all kind and compassionate. They treated my dad and other residents with dignity and respect. They also provided a lot of support to my family. We got many caring hugs from staff during difficult moments. Thank you all for taking such good care of my Dad.

In the order Google returned them. Not verified by Caring Advisor.

Address on Google
9801 Harmony Wds Wy, Richmond, VA 23233, USA
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From Google · 09 Nov 2026

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Address
9801 Harmony Woods Way, Richmond, Virginia, 23233, United States

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