Eastgatespring of Eastgate

Google reviews

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  Christie Doss 8 months ago

  I want to shout out to the amazing staff at Eastgate Springs Nursing Home. My dad admitted for rehab and finally discharged home. Thank you, Brianna and Jackie for keeping me updated on his progress. Thank you Sherry for keeping his needs met. Thank you to all the nurses and aides for those ice cream cups. The small things kept him happy. Thank you to the rehabilitation team for helping him get strong enough to go home. There aren’t enough words to express my gratitude. Highly recommend facility.

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  Christal Crab a month ago

  This is the motto and what this business stands for: Attentive Care in a Close-knit Community As soon as you walk through the doors of a Carespring community, you’ll immediately know you’re in a place where compassionate professionals go above and beyond to provide the exceptional care you and your loved ones deserve. This is a place ordinary people entrust their loved ones to be taken care of, treated as if they were extended family, and enjoy their short stay or long-term stay. Sound wonderful, this place has mainly great reviews so who wouldn't want their loved one to reside here, right? I did and would not recommend this place to a family of a vulnerable loved one, not only would I not recommend what should happen is the policies and procedures be posted on their website of what happens when a loved one passes away, how long a family has to come gather their loved ones belongings before they are donated, and if it is acceptable for staff from this business to personally message family on Facebook to notify their family member is in the hospital passing away 2 days after they were admitted. I find it very disheartening, odd, and extremely unprofessional. Corporate should investigate the individuals responsible for taking it upon themselves to handle a death of their resident in such a distasteful manner. Whoever made the call to "donate" my aunts belongings should be fired, whoever decided to message my cousin on Facebook about my aunt should also have repercussions. On these reviews the "owner" says to contact Kevin, who instead of Kevin would you contact? There are so many questions and none of the answers make logical sense. The I'm sorry for your loss, the belongings may be in the basement of the facility, and we DONATED her belongings is unacceptable, inhumane, and down right dirty. Accountability, responsibility, and action need to be taken as my cousin is grieving the loss of her mother this place has shown no compassion!

In the order Google returned them. Not verified by Caring Advisor.