Edenbrook Edina

I could not have been more pleased with the care, professionalism, courtesy, respect of the entire staff. Medical staff was exceptional and had done their background research and were very informed and listened carefully to my concerns & needs. Yes the facility is old, but kept clean and food was very good. I came here for the Physical Therapy & Occupational Therapy after a 2 week stay in the hospital. They too were exceptional and I was hoping to stay longer for more treatments but Insurance denied my stay. I would have stayed longer. I enjoyed visiting with all who assisted me in my care. I would definitely recommend.

It’s been a few months since I left Edenbrook. Overall the facility was clean and pleasant. I’ll start off by giving top notch grades to the physical and occupational staff. I was brought there on a gurney not able to stand and three months later walked out because of their tremendous dedication and help!!! The nursing staff was caring, though some were not quite trained well enough on standard procedures ( using gloves, masks, and knowing the meds schedule between shift changes. No excuses. Staff was not consistent with their duties. Wait times after using the call button was atrocious at best. If there was an emergency is it acceptable to wait 20-30 minutes for a response, NO. Food…. not very good. I’m sure this is a common complaint, but, hot food served cold, no condiments unless asked for and overall just not good. My overall rating would be 3* out of 5*. Much of this goes to the therapy group, most of the nursing staff and the fact that the facility was generally clean. I must also give props to the wound care team, they were very instrumental to my recovery. Sorry for not mentioning you as one of the top notch doctors and nurses…..

The staff is less than adequate. They are condescending and rude. Along with that English is not their first language for many of them. None of the staff checks on the patient if there is a visitor in the room. Food orders get changed. (Coffee for 3 days in a row and then only water for breakfast). They staff is indignant when they have to change the order that shouldn’t have been changed in the first place. Thing at the desk is playing on her phone when I ask for a coffee for my husband. In her broken English she says that she can go to the kitchen and “see”if she can get him a cup. 7 minutes later she is still playing on her phone. More Later