Elderwood Assisted Living at Cheektowaga

This is the worst place when it comes to communication! We put my mother in-law in there for rehab.. to find out she’s gonna need long term cause she is not progressing enough. The meeting with the therapist and social worker was ok the therapist knew a lot more then the social worker! They gave us a application the therapist said if there is availability we would love to have her. The social worker (Diane) says we will talk when he leaves. He leaves she says they hope we apply there they have higher standards. So we turn the application in.. come to find out they don’t have a room .. we find out on a Friday afternoon!! How are we suppose to find her a place so late in the day and on a weekend? My husband tells admissions what happened she said “well she is knew.. I will take care of that” that is fine and dandy but it doesn’t do anything for us now!! It’s bad when your therapist knows about the senses better then the social worker!! Will NEVER use this place again... whatever you do stay away from this place!! Also took a walk upstairs .. I smelled urine in the hallway.. walked up there again couple days later the smell was still there! Very disappointed!!

Physical therapy was phenomenal ...Occupational therapy wonderful...staff does the best they can with what they are given the nurses and administrators inside. Unfortunately as with every facility in nys and hospitals its a mess. The doctors from general physician outstanding as well......I'm grateful for the therapy.

My mother was sent to Elderwood for rehab. We kept getting great reviews on her progress. Unfortunately, during Covid times we could not get into the facility to see her. When my mother returned home her condition was not anything like we expected. She was so weak that she could not lift her leg up one step. Lucky I arrived just in time. Otherwise my sister would have had to place her an the ground and call for help. My sister is a retired nurse and stayed overnight with her. The next day the VNA nurse stopped over to see her. She immediately called for a ambulance to take my mother back to the hospital. She had pneumonia with a 102 degree temperature among other issues. There is no way Elderwood should have sent my mother home. If I could give them a rating less than one star I would!!!