eliseo

Google reviews

• K
  Keneta Anderson a month ago

  Our experience with the Eliseo Health Center skilled nursing facility was so alarming we moved my family member to a different facility mid-stay. Medication management: Hospital discharge instructions and medication orders were not followed completely and Eliseo's providers didn’t establish replacement orders until approximately three days after admission. We were told the family would be consulted before any medication changes; instead, they were changed without authorization. At other times, changes that WERE discussed and agreed upon weren't implemented, e.g. we raised the same needed medication change with the PA and/or charge nurse for four consecutive days while our family member's condition worsened. Nothing happened. When the PA finally called, the explanation included, "It was a holiday." She assured us she would correct the situation. The agreed change still had not been made two days later, when we moved mom to a different facility. Communication: There seemed to be minimal communication between shifts. We could spend considerable time discussing a problem, receive an assurance that something would be done, and then discover that the next nurse or provider apparently knew nothing about the conversation. On top of that, it seemed shift changes didn't include the very basic information that this patient was nearly deaf and had dementia. Safety: Our family member has both dementia and mobility issues that require help for toileting. On multiple occasions, staff left her alone in the bathroom, said "Pull the cord when you're done" and then disappeared for 20 minutes or longer. She couldn’t remember to pull the cord so, as an independent spirit feeling abandoned, she’d try to get off the toilet without assistance. That created an extraordinary and completely foreseeable fall risk. There was also virtually no proactive checking in despite her not being able to remember her call button when in pain or needing the toilet. We became so concerned about safety th

• J
  JD Harris 2 years ago

  Visited Eliseo with my mom, she liked the establishment, and the staff was nice. She ultimately selected a different venue for Independent living, but this was a close seconds. Good value!

In the order Google returned them. Not verified by Caring Advisor.