Evergreen Retirement Community

My mom is in assisted living at evergreen and she has been without central air since May. With this latest blast of heat her room has been 82-86 degrees. After much complaining, evergreen put a portable unit in her bedroom which was an improvement in the bedroom only. She was without heat for several days in the wintertime as well. Aides have told us it is a known and regular occurrence that the HVAC does not work consistently. I have called the director Dana three times and left messages and she has not called me back. When I asked how I could reach corporate since she will not return my phone calls, the person who answered the phone at evergreen said she did not have that information. When I told her I will be adding that to my complaint (employees at facility don’t know how to reach corporate) she quickly “found” the phone number. The dryers in the laundry room on her floor do not heat. Clothes take hours to dry. The elevator has been out of order for weeks. The place looks nice—grounds are nice, decorating is tasteful—but it is not what it looks like. They do not put money into things that make their residents and staff comfortable and safe; it’s all about aesthetics. And while my mom has had no central air since May, I recently received a letter stating that they are raising rent. I would caution families against putting their loved one here.

The Evergreen campus is beautiful, very clean, and nicely decorated. I visited and saw several nice little areas for sitting, a bistro, a pool table, dining hall, a pub, and a library. The grounds are also beautiful with a pool and a 9 hole golf course. The staff are so nice and the food is good!

Evergreen Retirement Community is outstanding. The staff is warm, helpful, and genuinely caring—especially Brandi Sharp, whose kindness and professionalism are exceptional. The environment is welcoming, and the accommodations are beautiful. What impresses me most is Evergreen’s commitment to bringing new and meaningful programs and resources to their residents. It’s refreshing to see an organization so dedicated to enriching the lives of the people they serve. Their strong commitment to community partnership truly sets them apart.