Excel Care Center

Best facility EVER!. My mother has got the best care here. She has been to several facilities and this by far is the greatest. All the staff is friendly, the facility is very clean. Therapy is amazing! The administrator Amy and the DON Wendy are very involved in my mothers care, and listen to all her concerns, and are very informative with any questions we have had. I would recommend this facility to anyone!

I truly have to say Excel care has exceeded my expectations. My dad has been here for the past almost 2 months and it has been a blessing having him here. The staff is amazing, from the receptionist to the CNAs Vicky, Margo, Flor, Jay, Brunilda,such sweet ladies whom took such good care of my dad.The nurses as well were so sweet and caring, Jennifer is a sweet heart! Therapist also do such a good job with making sure he gets the therapy he needs. The whole staff is always willing to help. If you are still looking for a place look no further Excel is the place to have your loved one.

My dad is currently at this dump. If you love your family member, do not take them to this facility. He has been there less than a week and it has been nothing but stress. My dad has used his nurse call button to ask for help getting to the bathroom and no one comes to the point he is waiting so long that he has had to start yelling that he is going to mess himself. My aunt has picked up his laundry and it is all soiled because he is not getting help going to the bathroom. They are neglecting him to the point that he is sitting in his urine for hours. My brother and I have called and tried to talk to staff who has either had a bad attitude, tried to gaslight us into telling us he is so confused that he has no idea what is going on, or more recently have started just hanging up on us. One of the nurses, Melissa, has been absolutely horrible and has treated my brother appallingly when he has called. When he asked for her full name to report her, she told him she didn’t have to give her full name since it isn’t on her badge. I was really hoping the bad reviews were just people exaggerating because I know how people can be after a medical emergency when tension is already high. Unfortunately the bad reviews have proved to be accurate. My dad had a stroke and was in the hospital for 3 weeks before being transferred to this place. He had NONE of these complaints there and when I visited him he was clean and well cared for. This place needs to be shut down. It’s impossible to even get ahold of anyone that actually cares. These are human beings and they are being disgustingly neglected and then the staff has to audacity to treat the family badly for being upset and concerned. The only good thing I have to report is my dad said nurse Boone has been very kind to him and great. Everything else has been a nightmare.