Fort Washington Estates

My mother-in-law was a resident at Fort Washington Estates for three years, and our experience was mixed. On the positive side, her apartment was lovely, she enjoyed the meals, and many of the staff members were kind and caring. The chaplain, in particular, was a wonderful support to our family. However, there were serious concerns that affected our overall impression. One night, she fell and remained on the floor for seven hours because no one responded to her call bell—a deeply troubling incident. When we reached out for help, the administration often seemed indifferent and uncooperative. It wasn’t until we contacted the CEO of ACTs that we were able to get her scheduled for physical therapy. We also encountered resistance when she temporarily required a higher level of care. After her passing, the finance office declined to provide the information my wife needed for the inheritance tax, which led to us overpaying. While there were caring individuals at the facility, the lack of responsiveness from leadership and the mishandling of critical situations prevent me from rating it higher. I’m giving three stars primarily because of the kind staff and the quality of her living space.

My wife and I knew we wanted to retire to an Acts Community, it was just a matter of which one. Eventually, we chose Fort Washington Estates and now, almost four years later,we know that we made the right choice. We chose this particular community for a variety of reasons. Size. It is the smallest community, at full capacity it holds less than a hundred independent living residents. This allows us to know everyone who lives here. New residents quickly become part of the community. We can all fit into the dining room. Groups are small and personal. Everything is located within easy walking distance and indoors. Decor: The dining room with its mirrored wall and hanging chandeliers captivated us the first time we saw it. The lobby has a welcoming and homey feel. Staff: The staff members are welcoming and approachable. Food: Everyone has an opinion about the food. It is not what we cooked for ourselves at home, but 90% of it is delicious and we are given a large variety from which to choose.The culinary team sponsors special dinners to keep things interesting. We have residents from nearby Acts communities visit for dinner, a nice compliment for our kitchen. Medical: Our assisted living and full medical areas and always staffed 24/7. They respond quickly and we both feel safe and looked after. The one thing that drew us in the most is the friendly atmosphere we encounter day by day. It is not just a bunch of people living in apartments, but a community of residents who are friends, who help each other, and look after each other. Negatives – not unique to Fort Washington, storage space is at a premium. We have limited closet space and a small storage space downstairs. But best feature, on trash days, I open the door and place the trash in the hall. Done!

Beautiful community. A friend was moving in here. Staff was very responsive and pleasant. Cafe food could be significantly better given what these places cost. I haven't been in the dining room, so no comment on that. Residents and staff were warm and welcoming to my friend (and me). There are lots of things to do, both sponsored by the facility and initiated by residents. My friend received at least 3 invitations to dinner and functions in the week I visited with her.