FutureCare - Cold Spring

I would strongly recommend that you stay away from this location. My original review was asked to be removed by the director. I did it just because they called to correct and clarify the communication error. Of course that was short lived. The biggest issue with this place is communication. I waited almost a month to speak to someone in the social worker dept, and when i finally did get a response to get my loved one discharged the selected first date was missed. Finally i get a new date and i give a specific time, my love one didn't arrive home until almost 8pm. When her drop off time was scheduled for 4pm, they gave the disclaimer it could be a little after 4pm but not hours! The staff in this facility isn't great at all. You have some that enjoy what they do but you can tell its a lot of them that are just there for the paycheck. They don't actually care for the patients that they are taking care of. I truly believe this is just a place where they are just in it for the money, not to care for others love ones. I wouldn't ever send my family back into this facility. Never Again! This is a lesson learned especially when it comes to state funded facilities. Stay Away if you can. Read the other review about the 3rd floor, its spot on my love one was on that same floor. She has pictures attached. Had to come back and add this on... They stole my love ones phone while she was sleeping, sent her home with a charger and no phone, i called to inquire and nobody could tell me anything. This just adds to my frustrations! Blessings

Good evening i was visiting my family member at future care on Harford Rd today at 3pm-5pm, Nov 2, 2025 the front desk receptionist is very pleasant, but the area where they eat and take there guest to spend time with you loved ones is very dirty. Trash is full and the staff just sitting there which I did even know they work there. You should not have to ask someone to sweep the floor or wipe the tables because if it was your loved ones you should just do it.

The staff is extremely polite, professional and courteous. They are taking excellent care of my brother. The facility is extremely clean. And the lady at the front desk security is extremely high and on point. You are not getting in or out without proper clearance by her! All fives in my book!