FutureCare - Irvington

Lexy in therapy was great with me actually the whole facility was kind to everyone of my needs Mo and mrs.patty and mrs. Theresa sanitze everything in physical theraphy was great as well they made sure they came and got me everyday for therapy the only thing the food could be a little better. The social workers and doctors are very excellent in there department

If I can give this place a 0 star , I promise you I would !!! This is the worst place to send your loved ones !! NON of the staff on N1 care about there job , you can voice your concerns as much as you can and they still do not care or show no grace to anything you say .. my grandmother have been there for nomore then a month and she been to the hospital 3 times , the first time was because we notice she was bleeding from her trach ( tracheostomy) site and it started to get worst , and we said something about that ,nobody didn’t care obviously cause soon as she came right back from the hospital, she was bleeding again , same amount but this time she claim it was painful . Second time she went back , she was at st Agnes , they got the bleeding to stop , they started weaning her down on the vent to were she was on the trach collar for at least 12 hr a day . She doing so well , they send her back to the facility . She gets back and instantly starts bleeding again at her trach , so now it trauma from suctioning and we told them about that and they kept blaming it on; she is on blood thinners & that’s not the case but then she start retaining fluid so she had to go to the hospital again less then 4 days from the last time she was at st Agnes , this last time was the worst time , she caught an infection and had to be hospitalize to the point where her body can no longer fight off the infection and is unresistant to the antibiotics where it’s hard for her body to accept them so the put a pic-line in her neck . She was placed back to the facility on September 23, around 10pm and was placed on precautions because of what she is going through ! She was fine when I left around 11:30 that night . I come back in the am on September 24, around 8:40am . I arrived and need to talk to somebody about her precautions because I notice people coming in without gowns and stuff on . So I talk to infection control about my concerns and she stated that in their policy “ staff DO NOT have to

Looks can be very DECEIVING, when you first walk into Future Care the building is immaculate, everything is in order, everyone is greeting you as they should and everyone seems to be doing their jobs. Perception is everything but most of it is deception and lies because I'm a resident and live with the awful truth EVERYDAY. If they treated us residents as well as they take care of the interior and exterior of the building this facility would be great. My health has extremely declined since I've been at Future Care. I don't get any rehab, I only get ROM from OT/PT, I don't get to see any specialty doctors consistently for my diagnosis, I don't get dental care, consistent mental therapy, they don't even get me out the bed which is ludicrous and they cover it by saying that I refuse to get up, which is a lie and far from the truth. I would love to get out of bed every day, because it promotes good health and allows me to thrive and get better and closer to getting out of this hell hole. Not getting me out of bed only promotes laziness, depression, health issues, muscle weakness, lack of social and emotional connections, muscle atrophy, poor circulation and that's undesirable for me and doesn't work towards any of my goals. The facility is well aware of these issues from the director Zachary even down to Kelly the ombudsman, but no one seems to care enough because NOTHING has been done to rectify the situation. I have young children, and my goal is to get better and stronger because they need me in their lives, not just lying in the bed and do nothing, with no motivation. My children are 22, 18, 16,13 and 9 they live out of state which breaks my heart because I desire to see them every day, but I can't because I was thrown in future care and evicted from my home by a family member that never cared to even look back. Before I was put in Future Care I was diagnosed with sarcoidosis in 2019, but I was still able to take care of myself, I just had mobility issues. I had my