Gardens Care Senior Living - Smoke Ranch Memory Care

Google reviews

• C
  C W 2 months ago

  I strongly urge families not to place a loved one at Gardens Care Senior Living – Smoke Ranch Memory Care (Gardens). If someone you care about already lives there, visit frequently and pay close attention to their personal hygiene and surroundings. During multiple visits, we found that my mother had not been kept adequately clean, and we had to insist that she be bathed more regularly. Her room was also not consistently maintained: we observed debris on the bedroom floor and, on one occasion, feces on the bathroom floor. After my mother passed away on the first of the month, Gardens refused to return the prorated funds it had withdrawn from her account, despite the contract’s requirement that those funds be issued within 60–90 days—a timeframe that has now passed. Never did we expect to be treated this way at a time of loss, grief, and funeral expenses. We reached out to management at Gardens regarding the monies owed and were referred to the new owner. We called the owner who said she was with another customer and would call us back. She never did although we reached out multiple times. Families entrust senior-care facilities with vulnerable people who may be unable to speak for themselves, and that trust demands cleanliness, dignity, responsiveness, and honest financial practices. It is absurd that individuals and families need to use the court system to require a business to abide by the contract they provide. I am profoundly dissatisfied with the new ownership of Gardens Care Senior Living – Smoke Ranch Memory Care and deeply concerned for its residents and their families.

• A
  Abbe E 2 months ago

  Our mother/grandmother was a resident at Gardens Care Smoke Ranch. I can’t say enough good things about the care she received. It was her home. All of the staff members (the caregivers, activities, food service, housekeeping, maintenance, front desk, nursing, salon, administration) provided excellent support and service. Our mom loved them and they loved her. We are grateful our mom had such a wonderful experience at Gardens Care Smoke Ranch.

In the order Google returned them. Not verified by Caring Advisor.