Good Samaritan Society - Specialty Care Community

I have just begun my journey with Good Samaritan but so far I have been impressed with their professional demeanor, friendliness, kindness and care and attention to my family. Nighttime staff is truly the rest for any hospital or care facility as far as I am concerned because doctors and administration is nowhere to be found. Those on duty have only their integrity to guide them and a night time supervisor. It's hard for most places to get good staffing at night so expecting miracles from these places is not it. However, I was pleasantly surprised by GS's staffing last night. Small kindnesses add up for me. Helping my Dad out to the car after a visit, making sure his visit was pleasant in the first place. Giving me water when I needed it without me asking. I'll be meeting the day staff today so I'll keep you updated but so far I'm impressed.

My husband was transferred by a wheelchair van from North Memorial to Good Sam Robbinsdale after a hospitalization for an infection. He has dementia among other health concerns and was sent there for rehab to build back some physical strength and cognitive skills. The PT, OT and Speech therapists were awesome. The front desk was also very good. He was admitted on a Friday evening so nothing happens until Monday at these places (and I mean nothing). That was one long, frustrating and exhausting weekend. The nursing staff and aides were completely inattentive and absent. Their attitudes were indifferent at best and even abrasive in some cases. They literally left him in bed until 10 or 11AM after he had been there since 7pm the night before. Didn't help with any dressing or bathing even though it was obvious he couldn't do it himself. On Monday I met with the Nursing Manager to level set and see if we were in the right place for him. She assured me it was and they indeed do care for memory and brain trauma patients. I gave her examples of the inattentiveness over the weekend and she said she'd make sure he received better care. It improved slightly, but he also was becoming more independent from the therapy sessions. By that Thursday it was back to little or no help; the only time anyone checked on him was to give him pills or tell him it was meal time. I was there everyday and 90% of the time the nurses and aides were sitting behind the desk or at a table on their laptops or phones. I never saw any engagement with patients, I never witnessed any compassion for my husband or anyone else there, I never saw any real medical/personal care given. Any help had to be requested and lots of pushback when I pointed out some of their shortcomings. The only time I felt he was in good hands was with therapy. If it weren't for OT he would have never had a shower or shave in 2 weeks. The aides never ever offered to help him bathe, shave, or brush his teeth. He literally smel

I have been to 4-5 skilled nursing homes and have never had the care, staff, and attention that I received here. Every employee was genuinely concerned about my care and well being. I was very impressed with the call light response time. The staff were very attentive and took care of me in a quick manner. The cleanliness of my room and the building itself were exceptional. I would highly recommend this place to anyone!