Grove Park Healthcare and Rehabilitation Center

I am deeply disappointed with the care my 84-year-old father has received at Grove Park Health Care and Rehabilitation Center. He is recovering from surgery while also battling pneumonia, making him especially vulnerable and in need of compassionate, attentive care. Unfortunately, our experience has been the complete opposite. My father has been spoken to disrespectfully by members of the nursing staff and other employees. No patient, especially an elderly person in a fragile condition—should ever be treated without dignity and respect. Even more troubling, he has been left sitting in his own urine and feces for extended periods of time. This is unacceptable, undignified, and raises serious concerns about the quality of care being provided. Families trust rehabilitation centers to care for their loved ones when they cannot be there themselves. Based on our experience, I cannot recommend this facility. I sincerely hope management takes these concerns seriously, investigates them thoroughly, and makes meaningful improvements so that other families do not have to endure what ours has experienced.

I am deeply disappointed about the care that my mother is getting we’ve had multiple problems since she’s been in That facility Every time you try to call and talk to the nurses, they’re very rude and have a nasty attitude and speak over you. You can never get in contact with the administrator or any of the head nurses and the doctor they have there is even worse. my mother was complaining that something was wrong with her and they did not do anything until four weeks later. There was rats coming out of one of her room because there was holes in the bathroom and we have called the state multiple times. Not to mention, she was left, sitting in her own feces and she ordered food From One of her favorite places saved it in one of the workers ate her food, She didn’t have the right hospital gowns We fought so hard for her to get the correct hospital gowns. Her gowns went to laundry didn’t get not one of them back. She was sent out to dialysis in a bedsheet. I would not recommend this facility. AT ALL

I DO NOT RECOMMEND THIS FACILITY AT ALL. My mother had not been showered, food is served cold, staff is very rude! My mother has had her things stolen. Ants crawling all over the room. We are working on moving her to another facility and we also put in a complaint with the state.