Hampton Court Nursing & Rehabilitation Centre

Google reviews

• M
  M P 5 months ago

  My mother has been a resident at this nursing home for over two years, and our family has been extremely pleased with the care she receives. This facility truly provides everything its residents need. It feels more like a boutique-style community than a traditional nursing home—a true one-stop shop for care, activities, and daily living. One feature we especially appreciate is that the monthly activity calendar is provided in advance, allowing residents and families to know exactly what events and programs are planned throughout the month. The dining experience is also excellent. Residents are offered three meal choices at each meal, giving them variety and the ability to choose foods they enjoy. The facility is always clean, well-maintained, welcoming, and comfortable. The physical therapy program is also excellent. The therapists are knowledgeable, caring, and dedicated to helping residents maintain and improve their mobility, strength, and independence. We have been very impressed with the quality of therapy services provided. What really sets this place apart is that it is owned and operated by a nurse rather than a large corporation. That personal touch is evident in the level of care and attention residents receive. The staff genuinely know their patients and their families, creating a warm and caring environment that feels like home. We are grateful for the compassion, professionalism, and dedication shown by everyone here. Knowing that my mother is safe, respected, and well cared for gives our family tremendous peace of mind. I would highly recommend this facility to anyone looking for quality long-term care for a loved one. Mercy Perez

• T
  Terrance Dubreus a month ago

  My mother was a patient there after suffering a stroke. When the insurance company determined her progress plateaud, which is prohibited federally (ask AI), I filed an appeal and lost. Since I couldn't afford her remaining there I brought her home and filed a Level 2 Reconsideration, and won. When I tried to get my mother readmitted, after another visit to the hospital, personnel within their admissions/business department told me to standby while they seek guidance from their supervisor. Her words exactly, when I called with the insurance company on the phone, "We're not saying no, we have to wait until our supervisor returns, so just wait until tomorrow..." Needless to say, the call never came. When I contacted Acentra Health QIO, to request that they fax the Level 2 appeal win confirmation to Hampton Court, the representative at Acentra Health informed me that Hampton Court's Physician declined/disagreed with the discharge plan, i.e. disagreed with me attempting to re-admit her there. So, from my perspective, it seems like while the business department was telling me to wait, they knew all along their Physician declined/disagreed with the discharge order. The individual from the business department never informed me that they denied/declined/disagreed with the discharge order. I foolishly remained optimistic for her return back there. I consider this a blessing in disguise. The last thing I would've wanted was to subject her to a potentially hostile environment that didn't want her there.

In the order Google returned them. Not verified by Caring Advisor.