HarborChase of Branford

Google reviews

• H
  hkd 2 months ago

  I highly recommend Harbor Chase Branford. Peg went above and beyond to work with us and make sure that my dad had a positive experience. She was extremely responsive to my calls and queries, and truly cared about his well-being. And the memory care nursing team was kind, compassionate and supportive. On my visits, my dad was always in good spirits and looked well taken care of.

• B
  Bill Rowen 3 weeks ago

  UPDATE: I have to downgrade from two stars to one. After my father passed away last month we requested a per diem credit for additional services and to move the billing to my mom's name. Although the credit was provided the following month, they billed him $2025 again for extra services for which is obviously not being provided. Then they sent him a rate increase notification! Since my father's passing we have requested a meeting with the current director (Patty Strickland) to straighten things out. She booked a phone meeting via text that was "best for her" but didn't bother to show up, or even recognize/apologize that she missed her appointment. We went to try to see her at HarborChase and the desk told us she would see us in 30 minutes. We were there two hours and she didn't meet or contact us in any way. Via text messages she blames her bad email, but she doesn't response to anything productive via those text messages, only to blame. My father died over a month ago. Still no meeting. The billing is screwed up so bad, all in their favor. I asked the desk for the direct corporate number in Florida. That mailbox is full and just hangs up. Although many of the staff are super friendly and kind, there is zero responsibility or accountability in the leadership here. And it shows in the care. We moved mom out yesterday. The food can be very good and while the apartments are very small, they are adequate. Their activities are also excellent and seem to be all day. The reoccurring problem is that the nursing staff fails far too often at communication and, worse, taking accountability for the clear errors caused by that void in communication. They blame each other or the elderly residents. This includes paid for oversight and dosing of medications. This is frightening. I believe that there are some very good people there, but consistency is needed and very lacking at the moment. We wish that we could recommend HarborChase.

In the order Google returned them. Not verified by Caring Advisor.