Hawthorne Healthcare Center

Went into this horrible place for subacute Physical Therapy. I went in with a catheter UTI infection. The hospital sent via paper work what antibiotics were to be given. For 12 days I told anyone who would listen to me that the UTI was getting worse and I needed an antibiotic. I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days. When they did, they busted the balloon in my bladder. A nurse recathed me and left it in my vagina! Terrible! There were other shots I was to receive, some daily that I only received once in the entirety. They do not answer call lights efficiently, and if they do. They tell you they will take care of it, and they don’t. Many rude staff members that should not be anywhere near the medical field! I could go on and on. Gist of my horrible experience, this is a place you wouldn’t wish on your worst enemy!

Horrible, wretched place!!! Almost killed my mother in law. They do not attend to their patients. Mother in law had a major stroke and it was very obvious but it took 3 family members to actually point it out that something was very wrong. She went from talking and being feisty to staring off into space and couldn’t use her left side. Where do they train these people?! Don’t let your loved ones go here, they will not have a good outcome. The staff absolutely does not care about their patients. They can say they’re short staffed all they want but for absolutely no one to notice the 80% decline in my mother in law is ridiculous. I knew immediately something was wrong with her but we had to point it out to the staff who supposedly takes care of her all day/night. They should’ve noticed when someone goes from talking to not talking and staring into space. Should’ve been very obvious. Terrible place.

Went in for rehab was only there for 2 days and that was more than enough. I am on several medications and a daily pain regiment and never once received any medication from them. When I asked about bathroom they said just go in the bed and they would clean it up but then I would end up laying in it for hours. First night there laid in my own mess for over 6.5 hours. I was never told what to bring or what to expect when I got there so I did not know I needed to bring my own stuff as far as drinks and things and when I asked for something to drink I was surprised when they asked me for $0.65 for the vending machine. In two days no one came to talk to me about anything no welcome to the center no this is what's going to happen this is how things are done anything. When my family doctor called to check on me and was telling her what was going on she said no no one deserves to be treated like that I'm getting you out of there she then called the facility to talk to them about what was going on I then had a nurse come in and yell at me for talking to my doctor and telling her what was going on there she told me that if I wanted out of there to pick up the phone and call 911 and get out. My family doctor had to arrange for EMS to come and get me and transport me to the hospital from her home on her time off because the center refused to do it because they were mad because I said something. There are other things that happened too much to put into here I will say if you care about the person you're looking for a place for then do not repeat do not send them to this place.