Hemsley House at University Park
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Open
4.4
122 reviews
Every day · Open 24 hours
Google reviews
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Not Aperson 4 months ago
Sunrise senior living was leagues better. Hemsley cut corners, had most of the good staff quit on them or fired, and quality of care, food, and availability of care plummeted. Do not recommend bringing your elderly here.
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Lisa Berg 6 months ago
Please read newest reviews - new management/owners in past year, some reviews are from when it was still Sunrise and it is no longer the same. My mom has lived at this facility since December. Since she moved in, there has been an incredible turnover in almost all staff and management positions. The housekeeping is inadequate and I find myself cleaning my mom’s apartment every week when I visit. The food is truly horrible - my husband and I ate there with her recently and returned all of the food. There is virtually never any fresh fruit or vegetables, meals are served lukewarm and stale, and they run out of staples like sugar. The nursing care has changed over so much that no one seems to know what is going on with my mom or the type of assistance she needs. She has also complained of disrespectful treatment by the overnight staff. Every invoice I’ve received since she moved in has had errors. Phone calls are not returned. They are on the higher price range of assisted living facilities in our area, with subpar care. We are looking for a new place, and until Hemsley House can get their act together I would not let a loved one live there.
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Shaylee Paul 5 months ago
I have lived in Colorado Springs for more than 5 years. My auntie lives close to this facility in the University Park community. She has had friends who moved into the facility when it was sunrise. She still goes and visits 1 friend, now that it is Hemsley House. I have gone a few times to visit her friend with her and to see the negative comments from people on here make me sad. The facility is really nice, the people who greet you when walking in are very kind. The residents, and my Auntie's BFF all seem very happy! I think people need to look at the bigger picture and be kind. The residents' that live there are safe and happy. Regardless of the name on the side of the building. God Bless.
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Loretta Zamora 2 months ago
This year 2026 it has began to smell more like a nursing home. I know that when Sunrise had this establishment it never had that horrible smell. They were going to invest in sprays for the Memory Care side, these sprays were very light in small but took care of the problem. When I walk into Hemsley House as I start going down one of the halls it has a very strong smell of urine. Please correct this without charging residents more. It will be appreciated if this was handled as soon as possible.
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Aubrey Graham 6 months ago
When this building was managed by Sunrise, it fostered a strong sense of community, with a warm and supportive atmosphere for both staff and residents. Since the transition, the environment has become noticeably more impersonal and, at times, discouraging. Staff members appear consistently overextended, and when asked about organizational support, many express that they receive little to none. There is a prevailing sentiment among employees that they are neither respected nor adequately appreciated for their efforts. This strain has also affected residents, who report feeling undervalued and often experience extended wait times for assistance. Contributing factors include high acuity levels combined with low occupancy staffing ratios, as well as limited visible support from management. Overall, these challenges have significantly impacted both staff morale and the quality of the resident experience.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 2105 University Park Blvd, Colorado Springs, CO 80918, USA
From Google · 09 Nov 2026
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