Legend of Colorado Springs

To those of you looking into a place for your loved ones, do so cautiously. I am only commenting on the Memory Care portion of Legend. The care staff in Memory Care is wonderful. I will not say anything bad about them as they do the very best that they can with what they have. However the the leadership more so the Director leaves much to be desired. When we signed up my dad to stay with them in Memory Care the Director gave me his business card and said to call him if we had any questions or concerns. I have reached out to the Director via email and left a voicemail with no call back to date! The residents of Memory Care do not get the same treatment that I see in the Assisted Care. It feels and seems as though the Memory Care residents are treated second rate. With the cost of what Memory Care is that is something that should NOT be allowed! The food that the Memory Care residents receive comes out cold, and in most cases wrong from what they ordered and is bland to say the least. There was a game that was taken from the Memory Care and given to another floor assuming it was for the Assisted Living residents. Such a shame! One instance that stands out is my dad ran out of clean sheets and pant bottoms, the staff told my mom that they would not get to them until the next day! What kind of service is that! We pay over $8,000 per month and this is unacceptable! My mom and I met with Erin who handles health care at Legend on a Tuesday to address some concerns and she came up with a plan to help. An example was food, Thursday of the same week my dad had no food at lunch and my mom asked where his grilled cheese sandwich was and the staff said it did not come from the kitchen but that they would get him one. Later my mom asked the staff what happened and the staff said that nothing was noted about any changes from Erin. What a lack of communication! The left hand does not know what the right hand is doing!! My mom was told multiple times that Legend

I can't explain enough how wonderful the Legend Family is. Every single person took incredible care of my mom while she was in memory care: loving care, medication checks, clean facilities, tasty food, best haircuts, dance parties, administrative questions! Not only did they take care of my mom while she was living there, but they took care of my whole family. These were trying times but the love and concern they provided my dad was immeasurable. True family cares. This is what Legend is... true family!

This community is beautiful. As a guest who visits often, I truly appreciate all the help from the staff. They are wonderful with the residents and create a magical environment. The residents are happy and constantly express how much they love living here. I would gladly give more stars if I could!