Hermitage Richmond

Google reviews

• J
  J 7 months ago

  I was a little surprised when I saw the Google reviews for Hermitage, but then I realized they are all “several years” old. My mother is currently at Hermitage (and has been for almost 2 years ) . Prior to that we had another family member in the facility as well. I am amazed at the inefficiencies and problems that the facility has. Both residents were in the Healthcare portion, NOT independent living. This is a Pinnacle Living facility, previously a part of the Virginia United Methodist Homes, Inc. group and according to the book, they gave me, it still is. Quite frankly, I am ashamed of the United Methodist Church for operating a facility in this way. My father was a United Methodist Minister and would not approve. Since my wife and I have been dealing with them, they are on the 3rd Executive Director and I believe 3rd Director of Nursing. One of the elevators in The Grove is down frequently, and the other elevator is all the way down the hall in a different section of the building, which is a long way to go for someone in a wheelchair. My mother’s phone system (their system) is down frequently, but for some reason, the staff phones are not ? Different platform I presume, but maybe the residents should have their phones on the same platform? They say they are building a new building, but plan on that being several years I would guess. In the meantime, loved ones must stay in the current facility, which appears to receive a less favorable budget. PLEASE NOTE THAT MANY OF THE “CUSTOMER FACING” STAFF ARE DOING THE BEST THEY CAN WITH WHAT THEY HAVE TO WORK WITH.

• M
  Mary 9 years ago

  My mother came to Hermitage House when she was 100 years old- she had been living on her own with relatives checking in on her several times a day. From day 1 Mom loved Hermitage House- they took her to all the activities - pizza parties, music programs, bingo, etc plus made sure she was escorted to & from the dinning room for every meal. Mom met so many wonderful people- both residents & employees. My siblings looked at many choices of care for her- Hermitage House exceeded our expectations!

In the order Google returned them. Not verified by Caring Advisor.